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Workforce Manager – II
GWFM Member Companies
5-8 Years
Mumbai / Gurgaon / Hyderabad / Chennai
Responsible for the management of call volume forecasting, tracking, and planning. Work with remote Sitel sites, including outsourcing partners, in a centralized WFM environment. Ability to com...
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Scheduler
GWFM Member Companies
1-3 Years
Mumbai / Gurgaon / Hyderabad / Chennai
To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimiz...
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Workforce Manager – I
GWFM Member Companies
2-4 Years
Mumbai / Gurgaon / Hyderabad / Chennai
Responsible for selecting, training, and effectively managing the Workforce Management Team to develop suitable competence to support succession planning and meet customer needs an...
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Forecaster
GWFM Member Companies
1-2 Years
Mumbai / Gurgaon / Hyderabad / Chennai
Creates short-term forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current tren...
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Spanish Planner
GWFM Member Companies
2-4 years
Mumbai / Gurgaon / Hyderabad / Chennai
Accuracy of hiring plans in terms of forecasting and shrinkages, Timeliness of Plans, Holding Conference calls with HR and Operations. Spanish Level: Basic to Intermediate...
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Workforce Planner
GWFM Member Companies
2-4 years
Mumbai / Gurgaon / Hyderabad / Chennai
Utilize historical data to coordinate and schedule all TC Flow Operations work activities to meet or exceed KPIs working in a multi-lingual / multi-site operation. Use available tools/software(s) (e.g. IEX, Blue Pumpkin) to staff appropriately for all channels.
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