Top 5 Workforce Planning Mistakes In a Contact Center
By Ritesh Parswani:- Co-Founder at WFM eLearning & Former Sr. Director WFM, Trascom Top 5 workforce planning mistakes in a contact center “Why are we not…
Day: March 18, 2020
National Conclave on Talent Acquisition
Praveen Kamath General Manager And HR Head Global Delivery And Enablement WIPRO The role of the HR professional is becoming increasingly complex and labor-intensive in…
Workforce Management WFM Trends in 2019
By Dr. Pramod Sadarjoshi Disruptive landscape calls for Disruptive measures. The blitzkrieg of Digital Economy that is sweeping the entire gamut of business ecosystem has…