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DTSTART;TZID=UTC:20260614T080000
DTEND;TZID=UTC:20260614T170000
DTSTAMP:20260417T160354
CREATED:20251217T071758Z
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SUMMARY:CHRO Summit 2026
DESCRIPTION:CHRO Summit 2026 is going to be a signature event with huge knowledge sharing and professional networking with \n20 galaxy of speakers and 100+ attendees. \nAPAC summit involves a Keynote\, a Panel discussion with the WFM Leaders\, Tech speeches\, and Tech Expo \nThe Theme of the event:  ( trending topics in the global market) \n\nLearnings from 2024 Trends\nPrediction of Workforce Management and Workplace in 2025 \nWFM Tech Trends for 2025\nIndustry and Organization’s Preparedness \nFuture of Trends to Shape the Workforce  and Workplace \n\nEvent Date: 18th Nov 2024 \nTime: 10-00 AM to 5-30 PM ( Followed by Lunch and Snacks) \nVenue:  Novotel Manila Araneta City\, Manila \nRegistration Link in case you want to nominate any of your additional team: \nExecutive Summary :  \nIT and ITES industries are constantly evolving. Digital WFM and AI enablement are no more buzzwords\, becoming mandatory to stay ahead of the curve. The only way for you to stay competitive\, foster growth\, and create better customer experiences is to stay on top of the latest customer experience trends. \nGWFM APAC Summit 2024 will have huge coverage of insights and benefits to the BPM industry with WFM predictions for 2025 \nThe summit will cover the strategic and technical keynote speeches and panel discussions with the group of WFM / Business leaders. \n GWFM study prediction and priority for 2024: Huge focus on Accelerated digital transformation\, Innovation\, sustainability\, Hybrid workplace/work from anywhere\, Great resignation\, Workforce Optimisation\, New-gen WFM\, Skilling and Upskilling\, Employee Experience\,  Customer Experience\, Employee Engagement\, high focus on productivity and efficiency. \nSummit highlights :  \nDIGITAL WFM & Generative AI (Artificial Intelligence): A significant impact on various aspects of Workforce Management and the workplace offering new ways to optimize processes\, enhance decision-making\, and improve overall efficiency. \nThere are discussions to cover during the Leadership Roundtable\, such as how Enhancing Customer Experience Through AI-Driven WFM: Showcase how generative AI can impact customer experience by optimizing workforce management processes. Explore case studies where AI-powered scheduling and resource allocation lead to improved service levels and customer satisfaction. \nAlso Generative AI-Powered Performance Analytics: Discuss the role of generative AI in analyzing workforce performance data to identify patterns\, trends\, and areas for improvement. Explore how AI-generated insights can drive data-informed decisions and optimize performance management strategies. \nshowcasing its ability to reshape traditional approaches and drive innovation across various facets of WFM\, workplace and operations. \nThe workforce management market is reinvigorated with innovative solutions: The current generation of WFM solutions is increasingly flexible and responsive to enterprise customer requirements. The applications handle both voice and digital interactions and address the needs of agents\, supervisors and WFM administrators with tools to create accurate and dynamic forecasts. \nNew-gen WFM is revolutionizing the staffing paradigm: New-gen WFM recognizes each employee as an individual with unique needs\, rather than a corporate asset. With new-gen WFM\, agents/employees have input and participate in the scheduling process\, which introduces fairness and respect into the workplace\, while also ensuring that performance goals are met. \nArtificial intelligence is a critical enabler of the positive changes in the WFM market: Artificial intelligence enhances forecasting accuracy by enabling auto-selection of the optimal algorithm to address each unique scheduling scenario. The use of AI also helps balance the needs of employees and the contact center (or other departments) during the scheduling process and improves compliance with global\, regional and local work rules. It is being used to enhance many aspects of WFM solutions as well as to handle the complexities of scheduling for an expanding number of digital channels. \nThe availability of WFM solutions in the cloud has reawakened the market: When WFM applications became available in the cloud\, the increased flexibility attracted enterprise users and fueled a replacement cycle that has reinvigorated the market. The vendors are now making product enhancements requested by their customers\, and the increased activity in the contact centre WFM is attracting new vendors to the market. \nMuch more innovation is expected in the WFM market in the next 5 years: Contact centres and other people-intensive enterprise departments are looking to their vendors to help them manage their complex workforce scheduling requirements\, including the need for hybrid\, on-site and work-at-home staffing. Managers need enhanced analytics to track productivity and performance\, and the vendors are delivering new capabilities to properly handle the changing workplace dynamics. Many improvements have already been introduced\, and much more is promised for the next few years. \nGWFM APAC summit 2024 will have a huge coverages of insights and  benefit to the IT and BPM industry with WFM predictions for 2024. \nSummit will cover with the strategic and technical keynote speeches and panel discussion with the group of WFM / Business leaders. \n  \n\n\n\n\n\n\n\nGWFM APAC summit 2024 will have huge coverage of insights and benefits to the BPM industry with WFM predictions for 2025\nNovotel Manila Araneta City\, Manila\nDate : 18th Nov 2024\, 10.00 AM to 5.00 PM ( Followed by Lunch and Snacks)\n\n\n\n\n\n\n\n\n\n\nParticipation only on invitation\nEmail: shiva.kumar@globalwfm.com\nCall: +91-9167844214
URL:https://globalwfm.com/event/chro-summit-2026-2/
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DTSTART;TZID=UTC:20260618T080000
DTEND;TZID=UTC:20260619T170000
DTSTAMP:20260417T160354
CREATED:20251216T040600Z
LAST-MODIFIED:20251230T001131Z
UID:60333-1781769600-1781888400@globalwfm.com
SUMMARY:GWFM Hosts WFM Innovation Bootcamp 2026 6th Edition
DESCRIPTION:“Re-Define” on the WFM Innovation for 2026! \nDear Colleagues\, \nWe are so excited to extend an Invitation to participate in the WFM Innovation hackathon\, your team members of 4-6 can participate along with the other global WFM Champions and Hackers. \nAbout the WFM Innovation Hackathon : \nAfter pioneering the Hackathon in the WFM Industry\, GWFM brings the 6th edition of the WFM Innovation Hackathon 2026 \nTheme: “AI-Powered WFM Innovation: Reimagining WFM for High-Performance Organizations\, ROI\, Resilience\, and Revenue “ \nHackathon Dates: 18th and 19th June 2026 \nWhat brings the WFM Innovation Hackathon 6.0 \n>48 hours of Hackathon \n>Bring your real business problems to solve here and showcase the solutions \n>Build Business cases/use cases in 48 hours \n>Win globally recognized awards \n>Spot awards for disruptive solutions \nFelicitation of Awards for the Winners and Celebration of International WFM Professionals Day\, On 27th June  around 5-00 PM IST / 7-30 AM EST \n10 Reasons and Benefits of WFM Innovation Hackathon / Bootcamp \n\nIncredible opportunity to showcase your USE-CASES to the global industry \nWIN a recognition of WFM innovation appreciation by the GWFM Chartered Body \nThe organization’s brand positioning in the global market\nLearn how to Build Innovation in WFM and an intuitive mindset for the Team & Organization \nLearn and practice how to define problem statements strategically. \nLearn the art and science of creating brand-new ideas and how to implement them into real-time practice. \nShowcase your WFM team’s capability to the world ( Branding within the organization & outside)\nOpportunity to learn and practice the Design Thinking approach \nLearn the art of WFM innovation storytelling. \nOpportunity to meet the top 100+ WFM global innovators and interact with them closely. \n\n\nLooking forward to having your team’s participation\, let’s witness a new innovative way of solving the problem andpushing the boundaries \n  \n\n\n\n\n\n\nTheme: Decoding the Future of WFM & Business Strategies for Unlocking ROI in a Rapidly Evolving Tech Environment\nOnline\nDate: 18th and 19th June 2026\n\n\n\n\n\n\n\n\n\n\nParticipation only on invitation\nEmail: shiva.kumar@globalwfm.com\nCall: +91-9167844214
URL:https://globalwfm.com/event/gwfm-hosts-wfm-innovation-bootcamp-2026-6th-edition/
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DTSTART;TZID=UTC:20260828T080000
DTEND;TZID=UTC:20260828T170000
DTSTAMP:20260417T160354
CREATED:20251216T035222Z
LAST-MODIFIED:20251230T001014Z
UID:60330-1787904000-1787936400@globalwfm.com
SUMMARY:GWFM Americas Chapter invites for the WFM Summit 2026
DESCRIPTION:Invitation to the GWFM Americas WFM Summit  2026 for greater WFM knowledge sharing\, Engaging\, and Professional Networking. \nThe industries are entering an era where Agent AI\, Workforce Intelligence\, and Autonomous Operations are not just competitive differentiators but the core enablers of resilience\, efficiency\, and exceptional customer experience. With rapid advances in GenAI\, automation\, and real-time data analytics\, organizations must rewire their Workforce Management strategies to stay ahead in a talent-constrained\, hybrid\, and hyper-digital world. \nTheme: “Agentic AI & Workforce Intelligence: Reimagining the Future of IT & BPM with Human-Centered Innovation” \n\n4-5 KEYNOTE SPEECHES\,\nMasterclass on WFM Maturity Model – the new WFM Benchmarking standards in the industry\nNew Ideation session ( Participants will bring in the latest ideas to the table) and appreciation for great ideas\nSpotlight interviews on LATAM’s Industry transformation & Trends for 2026\nPanel discussion on trending topics by the leaders\nQuestions and ANS\n\nEvent topics to cover : \nKey Tracks at the 2026 Summit:\n\n\nAI in Action: Enterprise-grade Agent AI & Virtual Workforce Strategies \n\n\nThe Autonomous WFM Era: Forecasting\, Scheduling & Real-Time Automation \n\n\nHuman-Centered WFM Design: Enhancing Experience\, Inclusion & Equity \n\n\nCX Redefined: Leveraging WFM to Orchestrate Seamless Customer Journeys \n\n\nSkilling for the Future: Building AI-ready\, agile\, and scalable talent pools \n\n\nWFM for Leaders: Strategy\, Maturity Models & Digital Transformation Frameworks \n\n\nKey Takeaways: \n\nIntegrated Approach: Understand how workforce management influences customer touchpoints\, from recruitment to service delivery.\nAdaptability: Explore techniques to navigate disruptions\, such as remote work\, changing customer demands\, and market shifts.\nResilient Teams: Learn how to foster employee well-being\, retention\, and adaptability.\nCustomer-Centric Culture: Implement strategies that prioritize customer needs while maintaining organizational stability.\n\nJoin us for an engaging discussion on workforce dynamics\, customer-centricity\, and organizational resilience. Together\, we’ll chart a course toward sustainable success!  \n  \n\n\n\n\n\nGWFM Americas Chapter invites for WFM Summit 2026\nDallas\, TX\n28th Aug 2026\n\n\n\n\n\n\n\n\n\n\nParticipation only on invitation\nEmail: shiva.kumar@globalwfm.com\nCall: +91-9167844214
URL:https://globalwfm.com/event/gwfm-americas-chapter-invites-for-the-wfm-summit-2026/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260924T080000
DTEND;TZID=UTC:20260925T170000
DTSTAMP:20260417T160354
CREATED:20251216T034052Z
LAST-MODIFIED:20251230T000904Z
UID:60324-1790236800-1790355600@globalwfm.com
SUMMARY:International WFM Summit 2026
DESCRIPTION:We are super excited to invite you to be part of the International WFM Summit 2026 for greater WFM knowledge sharing\, Engaging\, and Professional Networking. \nWe would be expecting WFM\, Operation\, and CX leaders to Ideate and discuss\,  New Value Propositions for 2026: Organization’s Optimization through Leveraging Automation for Better Workplace and Workforce Operations\, and build new insights to share during the event\, the event will create huge value for the Industry\, carrying huge takeaways that will help to practice in many organizations. \nTheme: Decoding the Future of WFM & Business Strategies in the Era of Agentic AI: Enhancing Customer Experience and Fostering Organizational Resilience\, Workforce and Workplace Innovation \nThe keynote and Roundtable covered the following trending topics  and takeaways \n\n\n\nSkills-based Organization and Future Readiness\nWFM trends for 2026 – and readiness for 2027\nDemystifying Workforce Forecasting and Planning\nCracking the Code of Effective Scheduling\nDecoding Real-Time Analytics in Workforce Management\nUnraveling the Challenges of Compliance in Workforce Management\nRe-writing the Organization Strategy and Tech transformation for 2026 -27\nUnderstanding the Role of Technology in Workforce Management: From Legacy Systems to Digital Transformation\nWFM for the Future: Anticipating Trends and Building Resilience\nPeople supply chain management -construct Internal growth and skill as a currency & skilled-based organization\nNext-Gen WFM competencies and future start from now\nWorkforce Fungibility\, Suitability\, and Future of Work  in New Normal\nAdoption of Hybrid Work Models: Increased adoption of hybrid work models combining remote and on-site work\, and Enhanced flexibility and employee satisfaction while maintaining productivity\nThe Agile Workforce Planning and Management insights\nWorkforce Planning Agility and solutions AI\, automation\, and analytics\nCracking the Code of Workforce Analytics: Leveraging Data for Strategic Decision-making\nimpact or role of Generative AI in enabling workforce fungibility\, intelligence\, and actionable insights thereby improving productivity / reducing the cost of labor.\n\n\n\nTrending Insights: \n\nThe Changing Landscape: Adapting Workforce Management Strategies to Navigate Uncertainty”\nCustomer-Centric Workforce Management: Aligning People\, Processes\, and Technology”\nBuilding Resilience: Strengthening Organizational Agility through Effective Workforce Planning”\nHarnessing Data Insights: Leveraging Workforce Analytics to Improve Customer Satisfaction”\nFrom Reactive to Proactive: Anticipating Change and Leading with Workforce Optimization”\nCreating a Culture of Adaptability: Empowering Employees to Thrive in Times of Change”\nBalancing Productivity\, Efficiency and Effectiveness: Optimizing Workforce Management for Sustainable Growth”\nThe Future of Work: Embracing Digital Transformation for Enhanced Customer Experiences”\nFuture Ready Organization and benchmarking through the WFM Maturity Model\n\n\n\n\n\n\nWe will witness the latest industry trends and happenings\, what is special about the event  2026 with global CXOs and WFM Leaders \n\n10 Keynote speeches from  CXOs and global leaders\n4  Panel discussion with global WFM and tech leaders\nFireside chat with the global leaders\nLeadership workshops and one-on-one leaders connect to discuss individual/organizational needs based on related\n10 to 15 Best practices and tools showcase by top global companies.\nHuge professional networking and knowledge-sharing\nWFM Industry Excellence  Awards 2026\nFit -Fittest and Future-Ready Organisation Accreditation Felicitation\n\nGWFM Annual event is going to be an EPIC WFM event with 30+ Speakers and 200+ Global Audiences \nDate: 24th and 25th Sep’ 2026 \nVenue:  Hotel  Chancery Pavilion\, Residency Road\, Bangalore\, India \nIndustry Excellence Award 2026 \nBest Practices Award Category :  \n\nDisruptive WFM solution awards\nThe Most Ingenious Best Practice Award\nThe Most Versatile WFM Best Practice Award\nOutstanding WFM practices Award\nExponential transformation Award\n\n Best Tools / Systems Award Category : \n\nMost Impactful System Award\nMost Innovative System Award\nBest Digital Transformation Award\nDisruptive WFM Solutions Award\n\n GWFM Global industry Benchmarking Accreditation Certifications \n\nFit- Organisation\nFittest – Organisation\nFuture-Ready Organisation\nBest-In-Class Organisation\n\n  \n\n\n\n\n\nDecoding the Future of WFM & Business Strategies in the Era of Agentic AI: Enhancing Customer Experience and Fostering Organizational Resilience\, Workforce and Workplace Innovation\nChancery Pavilion\, Bangalore\nDate : 24th and 25th Sep’ 2026\n\n\n\n\n\n\n\n\n\n\nParticipation only on invitation\nEmail: shiva.kumar@globalwfm.com\nCall: +91-9167844214
URL:https://globalwfm.com/event/international-wfm-summit-2026/
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