Workforce management (WFM) is the process of optimizing the productivity and efficiency of a company's workforce. It involves a range of activities related to scheduling, forecasting, tracking, and managing employee workloads to ensure that staffing levels are aligned with business needs.
WFM software solutions are commonly used to automate tasks related to workforce management, including employee scheduling, time and attendance tracking, forecasting, and reporting.
The goal of workforce management is to ensure that an organization has the right people with the right skills, at the right time, and at the right cost to meet business objectives. Effective WFM can result in increased productivity, reduced labor costs, and improved employee satisfaction.