The Blue Book consists of Keynote speeches + Case studies and new Trends for 2023.
Strategic Leadership Interview with Naozer Dalal, CEO, Conneqt Business Solutions Limited.
Naozer Dalal is an alumnus of the Indian IIMA, shares his strategic insights on the leadership required for today’s industry, managing valuable talent with empathy and driving the technology transformation also shared the most important aspect of Customer experience to customer delight
GWFM’s executive interview with Tatiana, Global WFM Head, Uber
Tatiana is highly motivating and inspiring to the WFM industry and community. Very importantly the WFM Professionals have key skill sets to succeed in this fastest growing and changing industry.
Tatiana says WFM professionals should be a good data storytellers with respective functional heads
GWFM Leadership Interview with Satyajit Chandra, WFM Leader, SITEL America
Satya follows her greater passion for WFM and shares his valuable insights on top priorities for year and what WFM organizations and industry should do in the year. Very importantly the WFM Professionals have key skill sets to succeed in this fastest-growing and changing industry.
Leadership Interview series with Rene Nijman, Global WFM Head, Conduent.
Rene has been a very inspiring WFM leader and shared his insights about how organizations can adopt WFM strategy in line with business strategy and be ahead of the right predictions of the future with the help of technology.
Right prediction is helps better preparedness and taking the right decissions
Leadership series with Melissa Johnson, Global WFM Head, TELUS International,
Melissa’s interview has been highly educative for GWFM professionals, she shared amazing tipis for career growth and development, focused on how to start a day, prioritizing things as most urgent and important for the business.
Overall, amazing tips for wfm professionals, leaders and Organisations.
GWFM Leadership Interview series with Sebastian Sebastián Téllez M.WFM Leader, Teleperformance
GWFM Leadership Interview series with Sebastian Sebastián Téllez M.WFM Leader, Teleperformance. Sebastian shares great insights for the WFM industry and community
GWFM Leadership Interview series with Gary Potocki, VP - WFM & MI at Teleperformance, UK
GWFM Leadership Interview series with Gary was memorable, he shared amazing insights on how Organizations should focus on building WFM teams, aligning with the business better, and aim profitability and leadership empathy
Melissa Johnson, Global WFM Head, TELUS International, shared insights on humanistic approach
Melissa shared her valuable insights on Team members Vs FTE, the Humanistic approach to WFM.
A new approach to creating and building humanitarianism for the WFM professionals will bring more value to the table and huge influence on the organization.
Vineet Ranjan insights on "WFM Leader as an Influencer -the new Art & Science"
Vineet Ranjan on WFM Leader as an Influencer -the new Art & Science of Leading Change.
shared more insights on the great habits of WFM leaders in bringing more transformational change and driving the WFO and WEM aspects, overall taking the driver’s seat of future talent readiness.
Jay Parikh, SVP, Workforce Management, ResultsCX on the topic Strategy for Building Organisation Future- Fit
Jay Parikh shared the insights on and business cases of ResultsCX on the topic Strategy for Building Organisation Future- Fit, Tech Integration, and Adoption of Automation.How WFM & Ops drive the tech integration to make future-ready for business with the help of technology transformation