GWFM Industry Attrition Report: 2025 Trends & 2026 forecast
GWFM report analyzes attrition trends across key industries—BPO, IT, Contact Centers, and Shared Services—2025 and predictions for 2026. It examines the factors driving employee turnover, regional variations in attrition rates, and the impact of automation and AI. The report also offers strategic recommendations for reducing attrition and enhancing workforce stability in an evolving employment landscape.
Understanding and managing attrition is crucial for maintaining a competitive edge in today’s dynamic business environment. GWFM is pleased to share our latest report, “Attrition Trends 2025,” and predictions for 2026, which comprehensively analyzes attrition rates, key drivers, and effective retention strategies across key industries.
Primary Author of Research: Dr. Shiva
Key insights from the report:
- Industry-specific attrition analysis for BPO, IT, Contact Centers, and Shared Services.
- Regional trends and global comparisons.
- The impact of AI and automation on workforce dynamics.
- Strategic recommendations to help your organization reduce employee turnover.
- Content coverage of the GWFM Industry Report
Content coverage of the GWFM Industry Report
➤ Executive Summary
➤ Global Attrition Overview
➤ Industry Deep Dive — BPO & Contact Centers
➤ Industry Deep Dive — IT & Shared Services
➤ Regional Attrition Breakdown
➤ Key Attrition Drivers
➤ Revenue Impact of Attrition
➤ 2025 Projections & 2026 Forecast
➤ Strategic Recommendations
➤ 2025 Workforce Challenges
➤ Conclusion
➤ About GWFM
We encourage you to download the report
and share it with your team.
Fill your details below to get more information
This will help take some of the key decisions and plan for your right strategy
GWFM Industry Attrition Report: 2025 Trends & 2026 forecast
GWFM report analyzes attrition trends across key industries—BPO, IT, Contact Centers, and Shared Services—2025 and predictions for 2026. It examines the factors driving employee turnover, regional variations in attrition rates, and the impact of automation and AI. The report also offers strategic recommendations for reducing attrition and enhancing workforce stability in an evolving employment landscape.
Understanding and managing attrition is crucial for maintaining a competitive edge in today’s dynamic business environment. GWFM is pleased to share our latest report, “Attrition Trends 2025,” and predictions for 2026, which comprehensively analyzes attrition rates, key drivers, and effective retention strategies across key industries.
Primary Author of Research: Dr. Shiva
Key insights from the report:
- Industry-specific attrition analysis for BPO, IT, Contact Centers, and Shared Services.
- Regional trends and global comparisons.
- The impact of AI and automation on workforce dynamics.
- Strategic recommendations to help your organization reduce employee turnover.
- Content coverage of the GWFM Industry Report
Content coverage of the GWFM Industry Report
➤ Executive Summary
➤ Global Attrition Overview
➤ Industry Deep Dive — BPO & Contact Centers
➤ Industry Deep Dive — IT & Shared Services
➤ Regional Attrition Breakdown
➤ Key Attrition Drivers
➤ Revenue Impact of Attrition
➤ 2025 Projections & 2026 Forecast
➤ Strategic Recommendations
➤ 2025 Workforce Challenges
➤ Conclusion
➤ About GWFM
We encourage you to download the report
and share it with your team.
Fill your details below to get more information
This will help take some of the key decisions and plan for your right strategy
Impact of AI on Workforce Management (WFM) Roles in the Global IT&ITES Industry
We encourage you to download the report
and share it with your team.
Fill your details below to get more information
🖊️ WFM in IT & ITES is standing at an inflection point.
AI is not here to replace Workforce Management – it is here to redefine it. From BPOs and shared services to tech support and digital operations, we see a clear shift from transactional WFM to a strategic Workforce Intelligence hub.
Our latest GWFM 2026 paper on “Impact of AI on WFM Roles in the Global IT & ITES Industry” highlights 4 big shifts:
💡 Automation of repetitive tasks like schedule generation, reporting and data entry
💡Predictive and prescriptive forecasting across channels and geographies
💡Real-time optimization and anomaly detection for intraday agility
💡Strategic workforce simulation and decision intelligence for CX, cost and continuity
🖍️ What does this mean for WFM careers? :
💡RTA, Forecaster, Capacity Planner, Demand Planner and WFM Manager roles are retained and elevated – moving into analytics, scenario modeling and AI supervision
💡Entry-level, manual reporting and data-entry-heavy roles will shrink as auto-dashboards and integrations take over
💡New roles are emerging: WFM Data Scientist, Workforce AI Product Owner, AI Governance Lead (WFM), Workforce Automation Architect, Skill Intelligence Analyst
💫 The message is clear:
WFM professionals who upskill in data storytelling, statistical reasoning, AI system supervision, financial workforce modeling and cross-functional collaboration will not be disrupted by AI – they will be the ones designing how AI is used in WFM. At GWFM – the Chartered Institute of Global Workforce Management and the world’s largest WFM think-tank with 20,000+ members – our focus is to help organizations and professionals become future-ready through our Workforce Maturity Model, certifications, research, and global summits.
If you are leading WFM, CX, HR, or Operations in IT/ITES, now is the time to:
Audit which WFM roles in your org are transactional vs analytical vs strategic Build a clear reskilling roadmap from “Excel-heavy reporting” to AI-enabled workforce intelligence
Use WFM as a strategic lever for profitability, resilience, and customer experience – not just staffing.
If you’d like a copy of the GWFM 2026 “AI Impact on WFM Roles in IT & ITES” report or a quick WFM maturity assessment for your organization, comment “AI-WFM”.
Visit us at https://lnkd.in/g8nkJ_uW
Reach out to GWFM at info@globalwfm.com