Redefining Workforce Management Strategy for 2026 in the AI Era: Enhancing Customer Experience & Fostering Organizational Resilience.

The GWFM EMEA WFM Summit 2026 brings together WFM, Operations, HR, and CX leaders to explore the future of workforce management. With AI-driven transformation reshaping industries, this summit will focus on the intersection of automation, human capital, and customer experience.

Agenda Highlights:

 Strategic Keynote Speeches – Visionary insights on WFM’s future in the AI era.
 Expert Roundtables – Exclusive discussions with industry pioneers.
 Panel Discussions – Real-world case studies and best practices.
 Technology Showcase & 2026 Trends – Exploring the latest advancements in AI and automation for WFM.
 WFM Maturity Model – ROI & Business Impact – Analyzing workforce optimization strategies that drive revenue growth.
 Business Case Presentations – Showcasing successful WFM transformations from global organizations.

Why Attend?

 Strategic Insights: Gain a deeper understanding of how WFM impacts customer experience and business agility.
 Best Practices: Learn practical approaches to aligning workforce strategies with AI and automation.
 Real-World Success Stories: Hear from organizations that have successfully transformed WFM operations.
 Professional Networking: Connect with WFM leaders, CX strategists, HR heads, and industry innovators.

Key Takeaways for Attendees:

 Integrated Workforce Strategy: Learn how AI-driven WFM enhances customer touchpoints from hiring to service delivery.
 Resilience in an AI-Powered Workforce: Gain insights on talent upskilling, remote work models, and navigating disruptions.
 Enhancing Workforce Productivity: Understand how predictive analytics can optimize workforce planning and efficiency.
 Future-Proofing Your Organization: Explore AI-powered decision-making and automation strategies for long-term success.

Who Should Attend?

 CXOs, Business Heads, and Decision-Makers
 WFM & Resource Management Leaders and Professionals
 Operations and Customer Experience Leaders
 HR Heads and Talent Management Professionals
 Country Heads, COE Directors, and Strategy Leaders
 QA, Compliance, and Performance Management Experts

This is a must-attend event for those looking to stay ahead of WFM trends and leverage AI to drive business transformation.