What the Heck is an FTE?
The following article is an edited re-post (with permission) written by Dan Rickwalder – you can find the original HERE As a baby WFM’er I was having a…
Author: Vinay
Applying WFM to Outbound
The following article is a re-post (with permission) written by Corey Couger Sewpersad. You can find the original article and others on his linkedin page – I…
Five WFM Things you Have to Do by Hand
The following article is a re-post (with permission) written by Dan Rickwalder – you can find the original HERE Dan is a WFM consultant who works…
Power up your workforce planning career with a strong professional network
Click to join the WhatsApp Group For the busy workforce planning professional, building a professional network is often the last consideration on the list. In…
The Power of One
I think the planning community is acutely aware of the ‘power of one’ upon a plan. However, it continually surprises me how many times an…
Multi-Skilling – Benefits and Drawbacks
In 1776 Adam Smith wrote: “The Greatest improvements in the productive powers of labour seem to have been the effects of the division of labour”.…
Self-scheduling
Self-scheduling or shift bidding is not a new concept. In fact, it has been around since the 60s in various guises, especially in the healthcare…
Equity vs Equality Scheduling
A common mantra used by workforce planning professionals, to explain workforce planning’s primary outcome is; Workforce planning is about assigning the right number of employees…
Any holidays booked?
As we are approaching the end of the year, there many organisations who are actively looking at the Workforce Policies they have in place. A…
Time-Series Forecasting
In his article “The FUTURE of WFM” (click here to read), Blair talked about how the Erlang formulas have been at the heart of determining…