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    Category: WFMTelegram

    Email FTE

    The impact on Email FTE Requirements following a change in Service Level Targets

    Below is an interesting extract taken from the WFManagement Telegram community group – if you have an interest in Workforce Management and are interested in…

    Vinay September 29, 2020
    0 Comments
    Live Contacts

    Live Contacts after the lines close – what to do….

    Below is an interesting extract taken from the WFManagement Telegram community group – if you have an interest in Workforce Management and are interested in…

    Vinay September 26, 2020
    0 Comments

    Risks & opportunities when blending chat with other channels

    Below is an interesting extract taken from the WFManagement Telegram community group – if you have an interest in Workforce Management and are interested in joining the…

    Vinay February 22, 2020
    0 Comments

    If you can’t build it by hand dont pick up the power tool

    The modern day Formula One racing driver understands, to a fairly decent level, the workings and mechanics of the car being driven. This does not…

    Vinay February 17, 2020
    0 Comments

    Should a WFM team communicate directly to agents?

    Below is an interesting extract taken from the WFManagement Telegram community group – if you have an interest in Workforce Management and are interested in…

    Vinay November 10, 2019
    0 Comments

    In demand holiday periods how do you handle them?

    It seems that these days we think and talk about the Xmas and New Year festive period earlier & earlier on in the year. For…

    Vinay October 7, 2019
    0 Comments

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