The impact on Email FTE Requirements following a change in Service Level Targets
Below is an interesting extract taken from the WFManagement Telegram community group – if you have an interest in Workforce Management and are interested in…
Live Contacts after the lines close – what to do….
Below is an interesting extract taken from the WFManagement Telegram community group – if you have an interest in Workforce Management and are interested in…
Risks & opportunities when blending chat with other channels
Below is an interesting extract taken from the WFManagement Telegram community group – if you have an interest in Workforce Management and are interested in joining the…
If you can’t build it by hand dont pick up the power tool
The modern day Formula One racing driver understands, to a fairly decent level, the workings and mechanics of the car being driven. This does not…
Should a WFM team communicate directly to agents?
Below is an interesting extract taken from the WFManagement Telegram community group – if you have an interest in Workforce Management and are interested in…
In demand holiday periods how do you handle them?
It seems that these days we think and talk about the Xmas and New Year festive period earlier & earlier on in the year. For…