International WFM Summit 2026

We are super excited to invite you to be part of the International WFM Summit 2026 for greater WFM knowledge sharing, Engaging, and Professional Networking.

We would be expecting WFM, Operation, and CX leaders to Ideate and discuss,  New Value Propositions for 2026: Organization’s Optimization through Leveraging Automation for Better Workplace and Workforce Operations, and build new insights to share during the event, the event will create huge value for the Industry, carrying huge takeaways that will help to practice in many organizations.

Theme: Decoding the Future of WFM & Business Strategies in the Era of Agentic AI: Enhancing Customer Experience and Fostering Organizational Resilience, Workforce and Workplace Innovation

The keynote and Roundtable covered the following trending topics  and takeaways

1. 1. Skills-based Organization and Future Readiness
   2. WFM trends for 2026 – and readiness for 2027
   3. Demystifying Workforce Forecasting and Planning
   4. Cracking the Code of Effective Scheduling
   5. Decoding Real-Time Analytics in Workforce Management
   6. Unraveling the Challenges of Compliance in Workforce Management
   7. Re-writing the Organization Strategy and Tech transformation for 2026 -27
   8. Understanding the Role of Technology in Workforce Management: From Legacy Systems to Digital Transformation
   9. WFM for the Future: Anticipating Trends and Building Resilience
   10. People supply chain management -construct Internal growth and skill as a currency & skilled-based organization
   11. Next-Gen WFM competencies and future start from now
   12. Workforce Fungibility, Suitability, and Future of Work  in New Normal
   13. Adoption of Hybrid Work Models: Increased adoption of hybrid work models combining remote and on-site work, and Enhanced flexibility and employee satisfaction while maintaining productivity
   14. The Agile Workforce Planning and Management insights
   15. Workforce Planning Agility and solutions AI, automation, and analytics
   16. Cracking the Code of Workforce Analytics: Leveraging Data for Strategic Decision-making
   17. impact or role of Generative AI in enabling workforce fungibility, intelligence, and actionable insights thereby improving productivity / reducing the cost of labor.

Trending Insights:

1. The Changing Landscape: Adapting Workforce Management Strategies to Navigate Uncertainty”
2. Customer-Centric Workforce Management: Aligning People, Processes, and Technology”
3. Building Resilience: Strengthening Organizational Agility through Effective Workforce Planning”
4. Harnessing Data Insights: Leveraging Workforce Analytics to Improve Customer Satisfaction”
5. From Reactive to Proactive: Anticipating Change and Leading with Workforce Optimization”
6. Creating a Culture of Adaptability: Empowering Employees to Thrive in Times of Change”
7. Balancing Productivity, Efficiency and Effectiveness: Optimizing Workforce Management for Sustainable Growth”
8. The Future of Work: Embracing Digital Transformation for Enhanced Customer Experiences”
9. Future Ready Organization and benchmarking through the WFM Maturity Model