Will AI Replace Contact Centers? That’s the Wrong Question.
Since the emergence of advanced AI, particularly with the launch of ChatGPT in 2022, speculation has surged about the future of contact centers. Analysts, executives,…
Category: AI
IT giants skyrocket revenue but soaring employee costs spell trouble
The top four information technology (IT) players in India by market capitalization have collectively achieved nearly a threefold revenue increase, registering a staggering 187 percent…
Redefining customer experience: How AI is revolutionizing Mastercard
In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. Once synonymous with a simple plastic…
Why are CEOs still betting big to align it with human skills?
CEOs see technology as the principal growth driver in an uncertain world Technology innovation remains the most critical driver for growth, according to CEOs a…
From Back Office to the Boardroom, The Evolution of Workforce Management: Past, Present, and Future
The evolution of Workforce Management (WFM) has been nothing short of transformative. From its early beginnings as a reactive, administrative function, WFM has evolved into…
Google spent $2.1 billion to ‘rehire’ top AI engineer who quit Alphabet in frustration in 2021
Google has made a bold and pricey decision, spending an eye-watering $2.7 billion to bring back a former employee who left in frustration just a…
Fintech Trends Shaping Technology in 2023
The fintech industry is expected to see significant growth in the coming year, as more and more businesses turn to digital solutions to manage their…
How ChatGPT fired up the AI job markets and why ‘crazy’ salaries are being offered to these engineers
Everybody is talking about the artificial intelligence behind ChatGPT. Less noticed is a jobs market mushrooming around technology, where these newly created roles can pay…
The impact of ChatGPT and generative AI on jobs of today and tomorrow
An invention was unveiled in the early 1900s. Further developments around it brought about the magic of being able to connect with anyone around the…
Gaming company appoints AI bot as new CEO, sees record-breaking growth in stock market
Can AI replace humans? Well, in some scenarios, it certainly can replace them. Much before AI chatbot ChatGPT became a sensation, a Hong Kong-based gaming…