Five practical approaches to fast-track AI skill development across the workforce
Most organizations now report regular AI use somewhere in the enterprise, yet only about a third have progressed beyond pilots and experimentation to scale AI in a…
Category: AI
AI is reshaping the workforce ‘like a tsunami’, prompting organizations and employees to brace for large-scale change.
After a year marked by AI-driven layoffs, influential leaders and top executives are now warning that we can expect to see a huge ramp up…
Amazon plans to eliminate around 16,000 corporate positions in a move aimed at simplifying structures and reducing organizational bureaucracy.
Amazon said Wednesday it plans to eliminate about 16,000 corporate jobs, marking its second round of mass job cuts since last October. In a blog post, the…
Will AI Replace Contact Centers? That’s the Wrong Question.
Since the emergence of advanced AI, particularly with the launch of ChatGPT in 2022, speculation has surged about the future of contact centers. Analysts, executives,…
IT giants skyrocket revenue but soaring employee costs spell trouble
The top four information technology (IT) players in India by market capitalization have collectively achieved nearly a threefold revenue increase, registering a staggering 187 percent…
Redefining customer experience: How AI is revolutionizing Mastercard
In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. Once synonymous with a simple plastic…
Why are CEOs still betting big to align it with human skills?
CEOs see technology as the principal growth driver in an uncertain world Technology innovation remains the most critical driver for growth, according to CEOs a…
From Back Office to the Boardroom, The Evolution of Workforce Management: Past, Present, and Future
The evolution of Workforce Management (WFM) has been nothing short of transformative. From its early beginnings as a reactive, administrative function, WFM has evolved into…
Google spent $2.1 billion to ‘rehire’ top AI engineer who quit Alphabet in frustration in 2021
Google has made a bold and pricey decision, spending an eye-watering $2.7 billion to bring back a former employee who left in frustration just a…
Fintech Trends Shaping Technology in 2023
The fintech industry is expected to see significant growth in the coming year, as more and more businesses turn to digital solutions to manage their…