Category: Business News
Ukraine crisis may shift some IT work from Poland, Romania, Hungary and Russia to India and other Southeast Asian countries
The exit of tech companies like Accenture and IBM from Russia and disruptions in the operations of tech delivery centres in Ukraine is likely to…
Making that back-to-the-office hybrid actually work won’t be easy
This time it feels real. The Great Return is upon us, as a growing number of companies set dates for employees to come back into the office in…
Workforce trends shaping 2022: How the Great Resignation informs agent experience today
Great resignation is a real phenomenon that may profoundly affect your contact center The events of the past couple of years took a strange, unexpected…
After the Resignation there is a U-turn trending in the industry
The great resignation is seeing a reversal, with many employees leaving their new jobs to return to their former employers. Recruiters are terming this phenomenon…