Philippines’ BPO workers to return onsite starting April 1
Workers from the business process outsourcing (BPO) industry in the Philippines are expected to return to workplaces starting April 1, despite appeals from the industry…
Category: GWFM NEWS
Winning the talent game: Acquiring, retaining & elevating the most valuable resources
The work, workforce, and workplace have all changed drastically in the past two years. This shift in the paradigm has made the task of talent…
US job openings at near record, adding to price pressures
WASHINGTON: U.S. businesses posted a near-record level of open jobs in January; a trend that has helped push up worker’s pay and added to inflationary…
Canada’s Manulife allows staff to return to offices as COVID cases ease
Canadian insurer Manulife Financial Corporation said on Wednesday fully vaccinated employees can return to its offices in select locations on a voluntary basis from March…
ResultsCX Expands Latin America Footprint with State-of-the-Art Contact Center in Honduras
ResultsCX! Is so thrilled to announce the launch of
Ukraine crisis may shift some IT work from Poland, Romania, Hungary and Russia to India and other Southeast Asian countries
The exit of tech companies like Accenture and IBM from Russia and disruptions in the operations of tech delivery centres in Ukraine is likely to…
Making that back-to-the-office hybrid actually work won’t be easy
This time it feels real. The Great Return is upon us, as a growing number of companies set dates for employees to come back into the office in…
Workforce trends shaping 2022: How the Great Resignation informs agent experience today
Great resignation is a real phenomenon that may profoundly affect your contact center The events of the past couple of years took a strange, unexpected…
After the Resignation there is a U-turn trending in the industry
The great resignation is seeing a reversal, with many employees leaving their new jobs to return to their former employers. Recruiters are terming this phenomenon…
Customer experience solutions provider Concentrix to hire 2,500 employees
Activity in Britain’s private sector picked up at the fastest pace since June 2021 this month, as spending on travel, leisure and entertainment rose…