Will AI Replace Contact Centers? That’s the Wrong Question.
Since the emergence of advanced AI, particularly with the launch of ChatGPT in 2022, speculation has surged about the future of contact centers. Analysts, executives,…
Category: Upskilling
The CEO Paradox: Balancing Talent Growth and Cost Control
A CEO’s role is a balancing act—one that becomes particularly precarious when navigating economic turbulence. The pressure to control costs while ensuring talent growth is…
How Singapore is winning the upskilling challenge
Singapore intends to be a “bright green spark” in the globe, but to do so, the public, corporate, and human resources sectors need to be…