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    Category: Workforce Management

    Microsoft Is Preparing to ‘Aggressively’ Innovate In the Contact Center Space

    Microsoft Chairman and Chief Executive Officer Satya Nadella announced an intention to “aggressively” innovate in the contact center and healthcare spaces during an earnings call.…

    UK employers offer average 2.8% pay rise to staff – survey

    London: British employers are offering annual pay settlements worth an average increase of 2.8% to staff, well below the rate of inflation, a survey showed…

    SMEs in Malaysia expected to feel impact of proposed minimum wage

    NCCIM president Datuk Low Kian Chuan said many small and medium-sized enterprises (SMEs) will be affected by the “steep hike” in minimum wage to RM1,500…

    10 Lessons Talent Leaders Have Learned by Utilizing Workforce Analytics

    Whether your company needs to diversify its leadership roles, streamline a lengthy talent search, implement a better way of tracking employee overtime hours or reduce…

    WFA is the future. Firms that insist on going back to past will lose employees

    The pandemic transformed the world of work. But now many businesses are debating whether to stop remote work completely or compromise with a hybrid arrangement. Prithwiraj…

    India among the cheapest flexible office locations in world: Report

    Indian metro cities are among the cheapest to operate flexible office, with New York being the world’s most expensive flexible office location, according to a…

    Miss your old office? Welcome back, say companies

    The next time you go to the office cafeteria for a quick bite, don’t be surprised if you bump into colleagues who had quit during…

    Philippines BPO in Crisis as SEZ Firms Told to End Remote-Working

    The Philippines’ BPO industry has been plunged into a fresh crisis, following the government’s refusal to extend the March 31 deadline for call center firms…

    Firstsource opens up a new office at Pontypridd, Wales. 200 new roles expected within the next six months to boost the local economy.

    Firstsource opening a new office at Pontypridd, Wales. By initiating operations in this town, Firstsource will create more employment opportunities across South Wales – with…

    5 Challenges of Hybrid Work — and How to Overcome Them

    One thing is clear about the future of work: At least in the near term — and possibly for much longer — hybrid work arrangements…

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