Workforce Management Innovation: What Every Contact Center Needs To Know
Managing a large labor force, of any kind, brings a slew of challenges. One of those challenges in the contact center is how to manage…
Category: Workforce Management
10 Automation Mistakes to Avoid
Mistake No. 1: Falling in love with a single technology Once an organization has successfully purchased and implemented a specific process automation tool, such as…
Organizations must heavily invest in future skills upgrades in order to thrive in the new world of work: Paul Birch
Efforts for skills development of the workforce must have an impact on creating better employment and stronger business. While much focus is placed on technology…
Alibaba lays off nearly 10K employees amid poor sales
Beijing: Chinese tech conglomerate Alibaba has bid goodbye to nearly 10,000 employees in an effort to cut expenses amid sluggish sales and a slowing economy…
Markets struggle as strong US jobs boost Fed rate hike bets
Hong Kong: Asian markets struggled Monday and the dollar held big gains as a blockbuster US jobs report ramped up bets that the Federal Reserve…
As recession fears grow, strong US hiring is likely slowing
Washington: The American job market has defied raging inflation, rising interest rates, growing recession fears. Month after month, US employers just kept adding hundreds of…
3 lakh jobs to be added by March 2023 in IT-BPM sector
The IT-BPM workforce is on a trajectory to grow by 7 percent in FY2023, taking the overall headcount increasing from 5.1 million to 5.45 million,…
How GIG workers are changing the industry for the better?
The gig is the most cost-effective and efficient solution for the personnel requirements of companies in light of this ever-increasing demand for casual workers owing…
According to study: Workplace closure boosted mental health during the Covid pandemic
London: While restrictions invoked to curb the transmission of Covid-19 hit the mental health of women, young adults the most, closure of the workplace actually…
Over 32,000 tech workers fired in US, more than 11,000 in India till July
More than 32,000 tech workers have been laid off in the US till July, including at Big Tech companies like Microsoft and Meta (formerly Facebook)…