Firstsource opens up a new office at Pontypridd, Wales. 200 new roles expected within the next six months to boost the local economy.

Firstsource opening a new office at Pontypridd, Wales. By initiating operations in this town, Firstsource will create more employment opportunities across South Wales – with 200 new roles expected within the next six months to boost the local economy.

A global provider of business process management services is set to jobs after securing two floors of office space at 2 Llys Cadwyn in Pontypridd.

Rhondda Cynon Taf Council has secured Firstsource as a tenant for the ground floor and first floor of the centre building of the Llys Cadwyn scheme.

Firstsource employs 5,000 people across the UK with more than 400 in South Wales, where it has been present since 2015.

Llys Cadwyn will host up to 200 office-based roles, while also functioning as a hub for hundreds of home-based employees. Taking this hybrid approach will allow Firstsource to create more employment opportunities in Pontypridd and across South Wales – with 200 new jobs expected within the next six months.

Llys Cadwyn is an office-led, mixed-use development totaling 160,000 sq ft which has transformed the derelict former Taff Vale Shopping Centre site with three modern buildings and a river walkway, connected to Ynysangharad War Memorial Park by a new footbridge.

The council, which is working with commercial property advisory firm JLL, also confirmed that positive discussions are ongoing with prospective tenants for the remaining three floors of office accommodation at 2 Llys Cadwyn, along with the food unit located on the ground floor.

Councillor Robert Bevan, Rhondda Cynon Taf Council’s cabinet member for enterprise, development and housing, said: “It’s excellent news that Firstsource has become the latest tenant at Llys Cadwyn, joining Transport for Wales, Bradleys Coffee Shop and Gatto Lounge. The company is another established name to join the Pontypridd business community, with its global activity working with prestigious clients across several industries.”

Bevan added: “The council’s investment in Llys Cadwyn is at the heart of its regeneration of Pontypridd, and the office-led development is aimed at bringing employment to the town – boosting the local economy, increasing footfall and creating potential new customers for existing businesses.”

Paul Collings, director of operations at Firstsource, said: “We are excited to bring our operations to Pontypridd and to create more employment across South Wales in the long-term. The new positions will help local talent build careers in customer services. At the heart, we offer jobs that require empathy, and we are looking for people who enjoy building rapport.

“The 200 new roles will provide services to UK’s largest bank and a large utilities provider. The roles will benefit from hybrid and work from home options. All new joiners will receive full training and support so people from all backgrounds, education and employment histories are encouraged to apply.”

Rhydian Morris, director of the Cardiff office of property advisory firm JLL, advised the Council on the letting. He added: “The high-quality office specification, energy efficient design, supporting amenities and central location in Pontypridd town centre are a strong testament to the Council – and directly relate to the success of Llys Cadwyn. We are delighted to have secured Firstsource as the latest tenant of the scheme.”

Completed in autumn 2020, Llys Cadwyn was delivered by the Council in partnership with contractor Willmott Dixon and lead consultant Hydrock, thanks to investment via Welsh Government’s Transforming Towns Programme.

Source: Insider & GWFM Research

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