Can creativity and agility help reimagine organizations?
Spokesperson: Sreekanth K Arimanithaya, Global Talent and Enablement Services Leader, EY Global Delivery Services Organizations and the organizational structure as they know have undergone a…
Archives: News
Philippine BPO lobby eyes 1M new jobs and work-at-home framework
MANILA — The Philippines’ business process outsourcing industry, which includes call centers, plans to create 1.1 million new jobs during President Ferdinand Marcos’ six-year term,…
Dos and Don’ts for Expanding WFM Beyond the Contact Center
Don’t assume WFM knowledge. Do your homework. Work with the new area to understand what they think they know about WFM, and what their maturity…
NICE CEO: Our cash gives us a competitive advantage
Barak Eilam points to the stability of Nice Systems’ business in a turbulent market. The falls on world stock markets earlier this year led to…
Data shows UK workers going into office less than 1.5 days a week
The typical UK worker is going into the office less than 1.5 days a week – with Friday the most popular day to work from home,…
Workforce Management Innovation: What Every Contact Center Needs To Know
Managing a large labor force, of any kind, brings a slew of challenges. One of those challenges in the contact center is how to manage…
10 Automation Mistakes to Avoid
Mistake No. 1: Falling in love with a single technology Once an organization has successfully purchased and implemented a specific process automation tool, such as…
Organizations must heavily invest in future skills upgrades in order to thrive in the new world of work: Paul Birch
Efforts for skills development of the workforce must have an impact on creating better employment and stronger business. While much focus is placed on technology…
Alibaba lays off nearly 10K employees amid poor sales
Beijing: Chinese tech conglomerate Alibaba has bid goodbye to nearly 10,000 employees in an effort to cut expenses amid sluggish sales and a slowing economy…
Markets struggle as strong US jobs boost Fed rate hike bets
Hong Kong: Asian markets struggled Monday and the dollar held big gains as a blockbuster US jobs report ramped up bets that the Federal Reserve…