GWFM report analyzes attrition trends across key industries—BPO, IT, Contact Centers, and Shared Services—from 2023 to 2024 and predictions for 2025. It examines the factors driving employee turnover, regional variations in attrition rates, and the impact of automation and AI. The report also offers strategic recommendations for reducing attrition and enhancing workforce stability in an evolving employment landscape.

Understanding and managing attrition is crucial for maintaining a competitive edge in today’s dynamic business environment. GWFM is pleased to share our latest report, “Attrition Trends 2023-2024,” and predictions for 2025, which comprehensively analyzes attrition rates, key drivers, and effective retention strategies across key industries.

Primary Author of Research: Dr. Shiva

Key insights from the report:

• Industry-specific attrition analysis for BPO, IT, Contact Centers, and Shared Services.
• Regional trends and global comparisons.
• The impact of AI and automation on workforce dynamics.
• Strategic recommendations to help your organization reduce employee turnover.
• Content coverage of the GWFM Industry Report