GWFM Americas Chapter invites for the WFM Summit 2026

Invitation to the GWFM Americas WFM Summit  2026 for greater WFM knowledge sharing, Engaging, and Professional Networking.

The industries are entering an era where Agent AI, Workforce Intelligence, and Autonomous Operations are not just competitive differentiators but the core enablers of resilience, efficiency, and exceptional customer experience. With rapid advances in GenAI, automation, and real-time data analytics, organizations must rewire their Workforce Management strategies to stay ahead in a talent-constrained, hybrid, and hyper-digital world.

Theme: “Agentic AI & Workforce Intelligence: Reimagining the Future of IT & BPM with Human-Centered Innovation”

1. 4-5 KEYNOTE SPEECHES,
2. Masterclass on WFM Maturity Model – the new WFM Benchmarking standards in the industry
3. New Ideation session ( Participants will bring in the latest ideas to the table) and appreciation for great ideas
4. Spotlight interviews on LATAM’s Industry transformation & Trends for 2026
5. Panel discussion on trending topics by the leaders
6. Questions and ANS

Event topics to cover :

Key Tracks at the 2026 Summit:

• AI in Action: Enterprise-grade Agent AI & Virtual Workforce Strategies

• The Autonomous WFM Era: Forecasting, Scheduling & Real-Time Automation

• Human-Centered WFM Design: Enhancing Experience, Inclusion & Equity

• CX Redefined: Leveraging WFM to Orchestrate Seamless Customer Journeys

• Skilling for the Future: Building AI-ready, agile, and scalable talent pools

• WFM for Leaders: Strategy, Maturity Models & Digital Transformation Frameworks

Key Takeaways:

1. Integrated Approach: Understand how workforce management influences customer touchpoints, from recruitment to service delivery.
2. Adaptability: Explore techniques to navigate disruptions, such as remote work, changing customer demands, and market shifts.
3. Resilient Teams: Learn how to foster employee well-being, retention, and adaptability.
4. Customer-Centric Culture: Implement strategies that prioritize customer needs while maintaining organizational stability.

Join us for an engaging discussion on workforce dynamics, customer-centricity, and organizational resilience. Together, we’ll chart a course toward sustainable success!