"As the Pandemic disrupted life and business worldwide and brought the world to change its life and work styles, it also unified the workforce across different organizations and sectors to
Competencies for Virtual Training Facilitation:
In the last article of this series, I presented a compelling business case for Virtual Training. We discussed why Virtual Training is more effective than classroom training. However, the journey
Different call Routing Techniques
Connecting customers to the agents as quickly as possible is the first most important requirements of a contact center. Connecting them to the right agent is also equally important. This
“AUTO SCALING” Feature in Work Force Management
I asked my Professor, “Prof., can we adopt the “Auto Scaling” feature in Work Force Management”. He said, “Yes, why Not!” Well, this has been the Starting point of our
Remote Work is the Future
Remote work is rapidly on the increase all around the world and is changing how the global workspace operates. From flexible work options to using a combination of non- traditional work practices,
Artificial Intelligence-Driven Talent Acquisition
Executive Summery This article primarily discusses how Artificial Intelligence is enabling the talent acquisition function. It describes step by step how these Algorithms are solving the problem in different stages
WFM Forecasting
[caption id="attachment_16034" align="aligncenter" width="971"] WFM Forecasting[/caption] This is a repost and the original link is here “Introduction to Simple Forecasting Methods” Forecasting is one of the most important aspects in business.
Best CEOs In The World For 2020: Most Influential Chief Executives
Unsurprisingly, JPMorgan CEO Jamie Dimon came first in the CEOWORLD magazine’s global ranking of the world’s best chief executives across all industries for 2020. Which 100 chief executive is most
The Constancy of Role Definitions
Do role definitions serve as guide-rails or become blinkers? How tight or constant should be the role definitions? How much flexibility is too much? These are some of the questions
Top 5 Workforce Planning Mistakes In a Contact Center
By Ritesh Parswani:- Co-Founder at WFM eLearning & Former Sr. Director WFM, Trascom Top 5 workforce planning mistakes in a contact center “Why are we not getting volumes according to our
