Minimum FTE Requirement from Scheduling Perspective
In Contact centers, many times we would come across a situation where the volume is very minimal for some businesses and LOBs. But, these businesses…
How to retain new mothers in the workforce? India Inc bosses feel flexibility, supportive environment can make a difference
Many new mothers have been the victim of the motherhood penalty. Many feeling the three-year-long pandemic squeeze, mothers from around the world have been the…
Your 7 Biggest Questions About ChatGPT, Answered
No. 1: What role will ChatGPT play in the enterprise? ChatGPT — and other foundation models like it — is one of many hyper automation…
10 Secrets of Design Thinking
DESIGN THINKING Today a mountain of confusion exists in the marketplace around the subject of Design Thinking in part due to the often misleading repackaging…
How to Speak Up in a Meeting, and When to Hold Back
I recently spent a month interviewing the group heads of a large financial services company in order to understand how their direct reports need to communicate…
Data Visualization and Storytelling
Today data has become an important asset for business decisions. Data can contain an enormous amount of potential value, but it may not create value…
How Automation ChatGPT boosts the Workforce Capacity Planning
Hey there, planning wizards! Are you ready to take your WFM game to the next level? If you’re anything like us at weWFM, you understand…
Relevance of ChatGPT for the WFM
What is ChatGPT? ChatGPT is an ‘Artificial Intelligence Chatbot’ developed by OpenAI, a research laboratory that conducts research in the field of ‘AI’. It uses OpenAI’s…
Firstsource features in 2023 Bloomberg gender-equality index
This is the second consecutive year the company has been included in the index Mumbai, 8 February 2023 – Firstsource Solutions Limited (NSE: FSL, BSE:532809),…
Why Capable People Are Reluctant to Lead
“Resentment,” “competition,” and “blame”; “aggressive” and “pushy.” These are a sample of the words that respondents in our recent study associated with stepping up to lead. Although…