TTEC Holdings Announces Leadership Transition for TTEC Digital
TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the…
Category: AI
ResultsCX Appoints Gautam Thakkar as Chief Executive Officer
ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and FTSE 250 organizations, today announced the appointment of Gautam…
New Appointment Announcement:
GWFM is pleased to congratulate Natarajan Laxsmanan Chief Executive Officer of Alldigi Tech Limited, a Digitide company, effective 18 March 2026. As CEO, Natarajan will lead Alldigi…
Leadership Announcement
GWFM is pleased to congratulate Saurabh Sodhani on his appointment as Chief of Staff to the CEO at Sanas This strategic leadership transition reflects the growing convergence of AI innovation,…
GWFM Recommends Dual-Vendor Strategies: Performance vs. Specialization in the AI Workforce Era
Dual-vendor models—Competitive (performance rivalry for commodities) vs. Segmentation (specialized depth for complex needs)—plus hybrids (70/30) deliver risk-proofing and innovation. GWFM research reveals 30-50% efficiency gains…
Wipro launches Github Center of Excellence in Bengaluru to drive AI innovation at scale
Wipro Limited has officially launched its GitHub Center of Excellence (CoE) in Bengaluru under its ai360 initiative, aiming to empower developers with cutting-edge tools like…
Artificial intelligence is dramatically changing business model: IT bosses
The IT services industry’s business model looks set for a big transformation, with AI disrupting the linear relationship between revenue and employment. The acknowledgement of…
The panel discussion -2 emphasizes on the Changing Landscape in 2024 – AI Adoption, How Workforce Management Drives Customer Experience, and Building Organizational Resilience
International WFM Summit 2024 talked about the trending topics with global leaders Global Leaders were part of the panel discussion discussing the trending topic, i.e.…
GWFM International Summit 2024: Roundtable Insights on Agility and the “Why” Behind Change
The GWFM International Summit 2024, held in September 2024 in Bangalore, brought together global leaders, innovators, and workforce management experts to discuss the most pressing…
CIOs view cost management as possible AI value killer
CIOs feeling the pressure to deploy successful AI projects have a second concern: that they don’t have the money to pull it off. Ninety percent…