2020 What is WFMs role in the Contact Centers Future?
Workforce Management practice in its present guise has really only been around for the last 20-25 years, although you could theoretically date its roots back…
Category: Asynchronous
Forecasting & Planning for Facebook Messenger, Whatsapp, Telegram, Viber, WeChat, Line…
Messaging is the most frequent digital activity that a person does, there is no contention. If you’ve ever messaged someone to ask if it’s a…