New Global WFM Leadership Announcement- Nirav Shah
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Category: GWFM News
The Great Attrition: The power of adaptability
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
New Global WFM Leadership Announcement
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Talent alone cannot solve the future of work
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Study says :79% of CEOs agree to continue their self-transformation as hybrid work continues
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Profit and Loss Statement (P&L) basics for Contact Center Leaders (PART 2)
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Skill as a Currency -Building Organization Assets and Future Readiness
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
What is the New Horizons for Resource Planning
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Utilization Rate in the Contact Center
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Better workforce management leads to greater customer satisfaction. Here’s how Google did it
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…