Utilization Rate in the Contact Center
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Category: WFM Thought Leadership
Better workforce management leads to greater customer satisfaction. Here’s how Google did it
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Women Leadership – Diversity of Womanhood
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
CEO took huge pay cut during pandemic
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Global Companies set up Business Continuity Plans
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…