Shift to Social Media in Contact Centers: A New Era of Workforce Management
If you support a contact center, you might have noticed a reduction in headcount across traditional channels like voice, chat, and email. But what does…
The panel discussion -2 emphasizes on the Changing Landscape in 2024 – AI Adoption, How Workforce Management Drives Customer Experience, and Building Organizational Resilience
International WFM Summit 2024 talked about the trending topics with global leaders Global Leaders were part of the panel discussion discussing the trending topic, i.e.…
Customizing the Employee Experience for a Diverse Global Workforce
In a globalised world, a one-size-fits- all employee experience won’t work. EX is not a one-time fix; it’s an ongoing journey of listening, adapting, and…
No WFH, no Hybrid, let’s get to WFO!
At the recently concluded Nasscom Technology and Leadership Forum summit in Mumbai, K Krithivasan, CEO & MD of TCS made it very clear that WFO…
A recession will hit next year, hammering stock prices and home values, Wall Street veteran predicts
A recession will strike the US economy next year, pummeling stocks and house prices, a Wall Street veteran has said. Harley Bassman, the managing partner…
5 Types of Stories Leaders Need to Tell
The historian Doris Kearns Goodwin was once asked what questions she would put to Abraham Lincoln if given the chance. “I feel like a bad…
Leadership In The Age Of AI: Collaborate With Your Competitors
Artificial intelligence (AI) is one the most powerful tools for business competitiveness and differentiation. Alongside the adoption and deployment of automation and machine learning models,…
10 Secrets of Design Thinking
DESIGN THINKING Today a mountain of confusion exists in the marketplace around the subject of Design Thinking in part due to the often misleading repackaging…
How Automation ChatGPT boosts the Workforce Capacity Planning
Hey there, planning wizards! Are you ready to take your WFM game to the next level? If you’re anything like us at weWFM, you understand…
Relevance of ChatGPT for the WFM
What is ChatGPT? ChatGPT is an ‘Artificial Intelligence Chatbot’ developed by OpenAI, a research laboratory that conducts research in the field of ‘AI’. It uses OpenAI’s…