Venk Korla Of HGS Digital On 5 Ways To Create a Wow! Customer Experience
As part of our series about the Five things, a business should do to create a Wow! customer experience, I had the pleasure of interviewing Venk…
Category: Business News
Citi’s Employees Can Work From Anywhere for Last Two Weeks of Year
Citigroup Inc. told most employees they can work from anywhere for the final two weeks of the year, as Chief Executive Officer Jane Fraser bucks a…
CMO’s top 10 CX predictions for 2023
Economic headwinds as well as heightened scrutiny to ensure CX programs deliver business value will have a hefty impact on the customer experience management landscape…
Building capabilities in the workforce to keep up with the pace of growth
Even before the pandemic, the business world was on the brink of transformation. Then Covid-19 and advanced technologies accelerated the pace of business disruption and…
Tectonic shifts that will define the workplace of 2023
If 2022 was about adapting to the new normal, 2023 would be about embracing the ‘’newer’’ normal. The workplace is transforming at an exhilarating pace,…
Workforce Management in Recession – HR Strategies
Being ahead with time has become a necessity in the current time. Change is taking place everywhere in our surroundings and the change has been…
Accenture sees a sharp decline in employee attrition to 13%. Strategising Up-Skilling
IT and BPM sector giant Accenture while announcing its quarterly results on Friday said that attrition dropped to 13% in the first quarter that ended…
The Five Biggest Workforce and Workplace Lessons of 2022
For the first time in three years, many things feel normal. But the work world is still a significant exception – and a lot remains…
Redeployment and upskilling should be prioritized before turning to layoffs in a recession
Amid signs of an economic recession, organizations across all industries are re-evaluating costs, resources, and options. McLean & Company has recommended that HR professionals and…
3-step method to prioritising your employees’ well-being
Prioritising employees’ well-being has been demonstrated to be especially crucial in recent years when it comes to attracting and retaining employees. In today’s hiring era…