THE PHILIPPINE Economic Zone Authority (PEZA) board has deferred the approval of the extension of the work-from-home (WFH) arrangement for information technology and business process…
Spokesperson: Sreekanth K Arimanithaya, Global Talent and Enablement Services Leader, EY Global Delivery Services Organizations and the organizational structure as they know have undergone a…
MANILA — The Philippines’ business process outsourcing industry, which includes call centers, plans to create 1.1 million new jobs during President Ferdinand Marcos’ six-year term,…
Don’t assume WFM knowledge. Do your homework. Work with the new area to understand what they think they know about WFM, and what their maturity…
Barak Eilam points to the stability of Nice Systems’ business in a turbulent market. The falls on world stock markets earlier this year led to…
The typical UK worker is going into the office less than 1.5 days a week – with Friday the most popular day to work from home,…
Managing a large labor force, of any kind, brings a slew of challenges. One of those challenges in the contact center is how to manage…
Mistake No. 1: Falling in love with a single technology Once an organization has successfully purchased and implemented a specific process automation tool, such as…
Efforts for skills development of the workforce must have an impact on creating better employment and stronger business. While much focus is placed on technology…
Beijing: Chinese tech conglomerate Alibaba has bid goodbye to nearly 10,000 employees in an effort to cut expenses amid sluggish sales and a slowing economy…
