Will AI Replace Contact Centers? That’s the Wrong Question.
Since the emergence of advanced AI, particularly with the launch of ChatGPT in 2022, speculation has surged about the future of contact centers. Analysts, executives,…
Category: Development
The CEO Paradox: Balancing Talent Growth and Cost Control
A CEO’s role is a balancing act—one that becomes particularly precarious when navigating economic turbulence. The pressure to control costs while ensuring talent growth is…
IT giants skyrocket revenue but soaring employee costs spell trouble
The top four information technology (IT) players in India by market capitalization have collectively achieved nearly a threefold revenue increase, registering a staggering 187 percent…
The Top Companies by H-1B Visas Issued in 2024
In December, Elon Musk called for more temporary foreign workers under the H-1B visa program, which is fueling a debate among Republican voters.For decades, tech…
Recession bites as German jobs market faces slowdown ahead of early general election
Germany’s unemployment rate stayed stable at 6.1 percent in December but the stagnation in Europe’s largest economy weighed on the labour market throughout 2024, according…
How to talk to your board about tech debt
When your CEO or CFO asks about the budget needed for technical debt remediation, do you find yourself struggling to justify the investment? You’re not alone.…
Firstsource Acquires Ascensos
Acquisition aligned to strategic expansion into retail vertical, strengthen nearshore, multi-lingual capabilities Today we announced our acquisition of Ascensos, a UK-headquartered leader in outsourcing services…
Ray Dalio names the top five forces shaping the global economy
SINGAPORE — U.S. billionaire Ray Dalio named the top five forces at the front and center of the world’s economy. Speaking at the Milken Institute’s Asia Summit…
5 Best Practices For Managing A Multigenerational Workforce
For the first time ever, organizations are employing a truly multigenerational workforce. One reason five generations—from Traditionalists to Gen-Z—are now working side by side is…
Six Steps to Select the Ideal Workforce Management Vendor
Is your mail delivered by a horse-drawn carriage? Do you write out all of your messages using a quill or a typewriter? Do you do…