Redefining customer experience: How AI is revolutionizing Mastercard
In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. Once synonymous with a simple plastic…
Category: Employee Experience
Why are CEOs still betting big to align it with human skills?
CEOs see technology as the principal growth driver in an uncertain world Technology innovation remains the most critical driver for growth, according to CEOs a…
From Back Office to the Boardroom, The Evolution of Workforce Management: Past, Present, and Future
The evolution of Workforce Management (WFM) has been nothing short of transformative. From its early beginnings as a reactive, administrative function, WFM has evolved into…