Sutherland Acquires Augment CXM
Sutherland, an experience-led digital transformation company, today announced that it has acquired AI-based customer experience platform company Augment CXM to extend Sutherland’s AI solutions portfolio and help…
Category: Industry Trends
Teleperformance to hire 20,000 people in India in 18 months
Will recruit more people from non metros, to promote women to leadership roles, to focus on diversity Teleperformance, a global leader in omnichannel customer experience…
Majorel acquires Findasense, expanding its CX transformation services
Luxembourg, September 1, 2022 – Majorel Group Luxembourg S.A. (Euronext Amsterdam: MAJ) (“Majorel” or “the ’Company”), a leading global provider of next-generation end-to-end customer experience (CX)…
NICE CEO: Our cash gives us a competitive advantage
Barak Eilam points to the stability of Nice Systems’ business in a turbulent market. The falls on world stock markets earlier this year led to…
As recession fears grow, strong US hiring is likely slowing
Washington: The American job market has defied raging inflation, rising interest rates, growing recession fears. Month after month, US employers just kept adding hundreds of…
3 lakh jobs to be added by March 2023 in IT-BPM sector
The IT-BPM workforce is on a trajectory to grow by 7 percent in FY2023, taking the overall headcount increasing from 5.1 million to 5.45 million,…
Over 32,000 tech workers fired in US, more than 11,000 in India till July
More than 32,000 tech workers have been laid off in the US till July, including at Big Tech companies like Microsoft and Meta (formerly Facebook)…
Is recession staring the US down? Already upon it? Here’s why it’s hard to say
The United States is not in a recession. Probably. Economic output, as measured by gross domestic product, fell in the first quarter of the year.…
Work from Anywhere: From hotel rooms to cafes, professionals turn innovative
A young professional checks into a five-star hotel in suburban Mumbai. She is neither here for a business meeting nor for a mid-week break. As…
Microsoft, Google are latest tech giants to hit brakes on hiring
With recession fears mounting—and inflation, the war in Ukraine and the lingering pandemic taking a toll—many tech companies are rethinking their staffing needs, with some…