Philippine BPO lobby eyes 1M new jobs and work-at-home framework
MANILA — The Philippines’ business process outsourcing industry, which includes call centers, plans to create 1.1 million new jobs during President Ferdinand Marcos’ six-year term,…
Category: WFM Trends
Dos and Don’ts for Expanding WFM Beyond the Contact Center
Don’t assume WFM knowledge. Do your homework. Work with the new area to understand what they think they know about WFM, and what their maturity…
NICE CEO: Our cash gives us a competitive advantage
Barak Eilam points to the stability of Nice Systems’ business in a turbulent market. The falls on world stock markets earlier this year led to…
Workforce Management Innovation: What Every Contact Center Needs To Know
Managing a large labor force, of any kind, brings a slew of challenges. One of those challenges in the contact center is how to manage…
How GIG workers are changing the industry for the better?
The gig is the most cost-effective and efficient solution for the personnel requirements of companies in light of this ever-increasing demand for casual workers owing…
Over 32,000 tech workers fired in US, more than 11,000 in India till July
More than 32,000 tech workers have been laid off in the US till July, including at Big Tech companies like Microsoft and Meta (formerly Facebook)…
Is recession staring the US down? Already upon it? Here’s why it’s hard to say
The United States is not in a recession. Probably. Economic output, as measured by gross domestic product, fell in the first quarter of the year.…
Work from Anywhere: From hotel rooms to cafes, professionals turn innovative
A young professional checks into a five-star hotel in suburban Mumbai. She is neither here for a business meeting nor for a mid-week break. As…
Many Australian businesses struggling to find workers
Sydney: Almost 40 per cent of Australian small and medium business owners are facing labour shortages, according to one of the nation’s largest banks. New…
Americans filing jobless claims at highest level in 8 months
WASHINGTON: The number of Americans applying for unemployment benefits last week rose to the highest level in more than eight months in what may be…