ResultsCX Acquires Huntswood
Fort Lauderdale, FL (February 14, 2024) — ResultsCX, a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms,…
Archives: News
Global unemployment seen rising modestly in 2024: UN labour body
GENEVA: The global unemployment rate is expected to inch up to 5.2% this year primarily because of a rise in joblessness in advanced economies, the…
CALABRIO ACQUIRES AI AND BOT ANALYTICS COMPANY WYSDOM TO REVOLUTIONIZE THE CUSTOMER EXPERIENCE
Minneapolis, MN — January 9, 2024 — Calabrio, today announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This…
The Most Significant Comms Acquisitions in 2023
We began 2023 cautiously. The first half of this year proved to be challenging with war, high inflation and interest rates, limited access to new…
Customer experience firm Teleperformance to hire 20,000 people in 2024, to expand base in India
Teleperformance (TP), the French multinational customer experience company and global leader in business digital services, having an employee base of nearly 90,000 in India, is…
Insights on the Economy: Our 2024 Global Market Outlook
The economic distortions of the past few years have produced tectonic shifts in the global investment landscape. The massive fiscal stimulus and near‑zero interest rates…
Recipient of IW Inspiring Leaders Award for 2023
Humbled to share that I have been awarded the “Most Inspiring Leader” 2023 award by Inspiring Workplaces. It is truly an honor and testament to the…
5 Key Strategies to Transform the Member Experience
Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail to strategically optimize their member…
ResultsCX Honored with Two Silver Stevie® Awards for Women in Business
Fort Lauderdale, Fla. – (November 17, 2023) – ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500…
Germany to dislodge Japan as world’s 3rd-largest economy
Germany’s economy is projected to dislodge Japan’s as the world’s third largest in 2023, helped by a slide in the yen against the dollar and the…