Layoffs Here, Reductions There, Staff Changes Everywhere
Andrea Matsuda at NICE explains that a lot is going on in the post-pandemic workplace, and the contact centre is no exception. While customer happiness…
Archives: News
How ChatGPT fired up the AI job markets and why ‘crazy’ salaries are being offered to these engineers
Everybody is talking about the artificial intelligence behind ChatGPT. Less noticed is a jobs market mushrooming around technology, where these newly created roles can pay…
Newly branded firm Foundever™ opens PH’s 1st hub in Cebu City; to add 2,400 seats
BUSINESS process management firm Foundever™ (formerly Sitel Group) will add 2,400 professionals to its workforce in Cebu City in the first half of the year…
New report details the latest rankings of the top providers.
The results are in! NICE is named a leader in The Forrester Wave™: Contact Center As A Service, Q1 2023 report evaluating top provider’s current…
SAP Expands Big Advantage It Has Over Oracle, Salesforce, Workday
Following the huge success of its RISE go-to-market program for large corporations, SAP is further differentiating itself from its enterprise-apps competitors by launching a parallel mid-market program called GROW.…
The impact of ChatGPT and generative AI on jobs of today and tomorrow
An invention was unveiled in the early 1900s. Further developments around it brought about the magic of being able to connect with anyone around the…
Gaming company appoints AI bot as new CEO, sees record-breaking growth in stock market
Can AI replace humans? Well, in some scenarios, it certainly can replace them. Much before AI chatbot ChatGPT became a sensation, a Hong Kong-based gaming…
Not afraid of recession, demand for automation will go up: Verint CEO
Nasdaq-listed customer engagement solutions company Verint Systems, which reported revenue of $875 million in FY22, says that India business registered double-digit year-on-year growth across segments. Dan…
Optimizing the employee experience in today’s workplace
Since 2020 HR has been tasked with addressing ever-changing market dynamics that have had an unpredictable impact on the workplace, the workforce, and overall expectations…
How technology is redrawing the boundaries of the firm
Companies are reorganising themselves in the wake of digital upheaval Technology and business are inextricably linked. Entrepreneurs harness technological advances and, with skill and luck, turn…