Will AI Replace Contact Centers? That’s the Wrong Question.
Since the emergence of advanced AI, particularly with the launch of ChatGPT in 2022, speculation has surged about the future of contact centers. Analysts, executives,…
Tag: chatGPT
Your 7 Biggest Questions About ChatGPT, Answered
No. 1: What role will ChatGPT play in the enterprise? ChatGPT — and other foundation models like it — is one of many hyper automation…
How Automation ChatGPT boosts the Workforce Capacity Planning
Hey there, planning wizards! Are you ready to take your WFM game to the next level? If you’re anything like us at weWFM, you understand…
Relevance of ChatGPT for the WFM
What is ChatGPT? ChatGPT is an ‘Artificial Intelligence Chatbot’ developed by OpenAI, a research laboratory that conducts research in the field of ‘AI’. It uses OpenAI’s…