Dos and Don’ts for Expanding WFM Beyond the Contact Center
Don’t assume WFM knowledge. Do your homework. Work with the new area to understand what they think they know about WFM, and what their maturity…
Tag: gwfm
NICE CEO: Our cash gives us a competitive advantage
Barak Eilam points to the stability of Nice Systems’ business in a turbulent market. The falls on world stock markets earlier this year led to…
Data shows UK workers going into office less than 1.5 days a week
The typical UK worker is going into the office less than 1.5 days a week – with Friday the most popular day to work from home,…
Workforce Management Innovation: What Every Contact Center Needs To Know
Managing a large labor force, of any kind, brings a slew of challenges. One of those challenges in the contact center is how to manage…
Organizations must heavily invest in future skills upgrades in order to thrive in the new world of work: Paul Birch
Efforts for skills development of the workforce must have an impact on creating better employment and stronger business. While much focus is placed on technology…
Alibaba lays off nearly 10K employees amid poor sales
Beijing: Chinese tech conglomerate Alibaba has bid goodbye to nearly 10,000 employees in an effort to cut expenses amid sluggish sales and a slowing economy…
Markets struggle as strong US jobs boost Fed rate hike bets
Hong Kong: Asian markets struggled Monday and the dollar held big gains as a blockbuster US jobs report ramped up bets that the Federal Reserve…
As recession fears grow, strong US hiring is likely slowing
Washington: The American job market has defied raging inflation, rising interest rates, growing recession fears. Month after month, US employers just kept adding hundreds of…
3 lakh jobs to be added by March 2023 in IT-BPM sector
The IT-BPM workforce is on a trajectory to grow by 7 percent in FY2023, taking the overall headcount increasing from 5.1 million to 5.45 million,…
How GIG workers are changing the industry for the better?
The gig is the most cost-effective and efficient solution for the personnel requirements of companies in light of this ever-increasing demand for casual workers owing…