5 Key Strategies to Transform the Member Experience
Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail to strategically optimize their member…
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What Back-Office Managers Can Learn from Hockey
When you hear someone yell “Woo!” in my house that means hockey season is here, and the Boston Bruins just scored. Hockey is fast-paced and…
How To Improve Contact Center Agent Retention
Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter…
ResultsCX Honored with Two Silver Stevie® Awards for Women in Business
Fort Lauderdale, Fla. – (November 17, 2023) – ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500…
How to Learn Time Management skills with Google Bard
In today’s fast-paced world, where responsibilities and commitments seem to multiply endlessly, effective time management has become an essential skill for success. Google Bard, a powerful AI-powered…
Revolutionizing Workforce Dynamics: Navigating the Era of AI-Powered Management
Welcome to a profound exploration of the transformative influence of Artificial Intelligence (AI) on Workforce Management. In this discussion, we delve into how AI is…
Unlocking digital transformation: Strategies for successful organizational transformation and resource management
In the rapidly evolving digital landscape, organizations must embrace digital transformation to maintain competitiveness and achieve success. This transformation revolves around leveraging digital tools and automation to…
Employee workplace trends in 2024
2023 witnessed the corporate workplace undergo its third consecutive year of significant transformation, reshaping the future of work and the roles of internal communicators and…
Employers budget less for pay raises, plan fewer promotions in 2024
While layoffs in the global tech industry continue unabated, employers in the US are planning to budget less for salary raises next year, according to…
Leveraging people analytics to steer strategic workforce planning
You can have all the greatest technology in the world, but if you don’t have the skills to back it up, your firm will fail.…