Global unemployment seen rising modestly in 2024: UN labour body
GENEVA: The global unemployment rate is expected to inch up to 5.2% this year primarily because of a rise in joblessness in advanced economies, the…
Tag: gwfm
CALABRIO ACQUIRES AI AND BOT ANALYTICS COMPANY WYSDOM TO REVOLUTIONIZE THE CUSTOMER EXPERIENCE
Minneapolis, MN — January 9, 2024 — Calabrio, today announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This…
The Most Significant Comms Acquisitions in 2023
We began 2023 cautiously. The first half of this year proved to be challenging with war, high inflation and interest rates, limited access to new…
10 Types of Innovation: The Art of Discovering a Breakthrough Product
The Art of Discovering Breakthrough Products As venture capitalist Peter Thiel once put it, “competition is for losers.” It’s inevitable that every company must be out…
Recipient of IW Inspiring Leaders Award for 2023
Humbled to share that I have been awarded the “Most Inspiring Leader” 2023 award by Inspiring Workplaces. It is truly an honor and testament to the…
5 Key Strategies to Transform the Member Experience
Health plans strive to empower and support members during every interaction, yet the unvarnished reality is that most plans fail to strategically optimize their member…
What Back-Office Managers Can Learn from Hockey
When you hear someone yell “Woo!” in my house that means hockey season is here, and the Boston Bruins just scored. Hockey is fast-paced and…
How To Improve Contact Center Agent Retention
Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter…
ResultsCX Honored with Two Silver Stevie® Awards for Women in Business
Fort Lauderdale, Fla. – (November 17, 2023) – ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500…
How to Learn Time Management skills with Google Bard
In today’s fast-paced world, where responsibilities and commitments seem to multiply endlessly, effective time management has become an essential skill for success. Google Bard, a powerful AI-powered…