Will AI Replace Contact Centers? That’s the Wrong Question.
Since the emergence of advanced AI, particularly with the launch of ChatGPT in 2022, speculation has surged about the future of contact centers. Analysts, executives,…
Tag: Learning
The panel discussion -2 emphasizes on the Changing Landscape in 2024 – AI Adoption, How Workforce Management Drives Customer Experience, and Building Organizational Resilience
International WFM Summit 2024 talked about the trending topics with global leaders Global Leaders were part of the panel discussion discussing the trending topic, i.e.…
GWFM International Summit 2024: Roundtable Insights on Agility and the “Why” Behind Change
The GWFM International Summit 2024, held in September 2024 in Bangalore, brought together global leaders, innovators, and workforce management experts to discuss the most pressing…
Why are CEOs still betting big to align it with human skills?
CEOs see technology as the principal growth driver in an uncertain world Technology innovation remains the most critical driver for growth, according to CEOs a…
Organizations today face ten significant shifts. Here’s what to do about them
Business leaders around the world are currently addressing not only economic volatility, geopolitical instability, and the lingering effects of the COVID-19 pandemic but also a range…
Minimum FTE Requirement from Scheduling Perspective
In Contact centers, many times we would come across a situation where the volume is very minimal for some businesses and LOBs. But, these businesses…
How Singapore is winning the upskilling challenge
Singapore intends to be a “bright green spark” in the globe, but to do so, the public, corporate, and human resources sectors need to be…
Employee sentiments towards workplace learning dipped in 2022: NTUC LearningHub’s State of Workplace Learning Report 2022
As the global economy enters the post-COVID-19 pandemic phase, companies need to adopt new business strategies and prioritize employee upskilling and reskilling to stay competitive…