India’s IT biz to grow 6% to $300bn in next FY
Mumbai: India’s technology sector is poised to reach a defining milestone, emerging as a $300 billion powerhouse during the 2025-26 financial year, growing 6% over…
Tag: WFM
Shift to Social Media in Contact Centers: A New Era of Workforce Management
If you support a contact center, you might have noticed a reduction in headcount across traditional channels like voice, chat, and email. But what does…
Will AI Replace Contact Centers? That’s the Wrong Question.
Since the emergence of advanced AI, particularly with the launch of ChatGPT in 2022, speculation has surged about the future of contact centers. Analysts, executives,…
The CEO Paradox: Balancing Talent Growth and Cost Control
A CEO’s role is a balancing act—one that becomes particularly precarious when navigating economic turbulence. The pressure to control costs while ensuring talent growth is…
IT giants skyrocket revenue but soaring employee costs spell trouble
The top four information technology (IT) players in India by market capitalization have collectively achieved nearly a threefold revenue increase, registering a staggering 187 percent…
Accenture CEO Julie Sweet: One question that we ask everyone across level is…
Accenture CEO Julie Sweet reveals her key interview question for potential employees. In a recent podcast with Norges Bank Investment Management CEO Nicolai Tangen, Sweet…
Recession bites as German jobs market faces slowdown ahead of early general election
Germany’s unemployment rate stayed stable at 6.1 percent in December but the stagnation in Europe’s largest economy weighed on the labour market throughout 2024, according…
The panel discussion -2 emphasizes on the Changing Landscape in 2024 – AI Adoption, How Workforce Management Drives Customer Experience, and Building Organizational Resilience
International WFM Summit 2024 talked about the trending topics with global leaders Global Leaders were part of the panel discussion discussing the trending topic, i.e.…
GWFM International Summit 2024: Roundtable Insights on Agility and the “Why” Behind Change
The GWFM International Summit 2024, held in September 2024 in Bangalore, brought together global leaders, innovators, and workforce management experts to discuss the most pressing…
CIOs view cost management as possible AI value killer
CIOs feeling the pressure to deploy successful AI projects have a second concern: that they don’t have the money to pull it off. Ninety percent…