Here is link to 50 WFM Tips Part A.
50 MORE Expert Tips to Improve Contact Centre WFM
After Doug Casterton, a senior workforce management (WFM) manager, shared his first 50 tips to improve contact centre WFM, we were inundated with great feedback. So, we went back to Doug to ask him if he had any more great [&hellip.
Cutting costs is a great way to improve the bottom line, but if done incorrectly, it can have a detrimental impact on service levels and…
Following on from my spotlight interviews with Guillermo Edén Rangel López & Mariano Samamé last week, very interesting insights if you missed and worth a read (CLICK…
Given the last post to this blog (nearly three years ago) was by Sean and his WFM Journey to that point, I thought I would relaunch this…
Across industries, organizations are in a relentless race to adapt, driven by economic shifts, cultural evolution, and technological breakthroughs. Yet amid these shifts, one vital…
When you hear someone yell “Woo!” in my house that means hockey season is here, and the Boston Bruins just scored. Hockey is fast-paced and…
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