Executive Leadership Announcement
GWFM is pleased to congratulate Norman Acevedo on his appointment as Director of Consumer Experience & Operational Strategy at Rheumwell. This strategic leadership transition reflects…
Author: globalwfm
Leadership Announcement
GWFM is pleased to congratulate Saurabh Sodhani on his appointment as Chief of Staff to the CEO at Sanas This strategic leadership transition reflects the growing convergence of AI innovation,…
Freshworks Appoints Grace Samson as Vice President – Human Resources
GWFM is excited to announce that Freshworks has appointed Grace Samson as Vice President of Human Resources, bringing nearly three decades of expertise in building high-performing,…
GWFM Recommends Dual-Vendor Strategies: Performance vs. Specialization in the AI Workforce Era
Dual-vendor models—Competitive (performance rivalry for commodities) vs. Segmentation (specialized depth for complex needs)—plus hybrids (70/30) deliver risk-proofing and innovation. GWFM research reveals 30-50% efficiency gains…
Wipro launches Github Center of Excellence in Bengaluru to drive AI innovation at scale
Wipro Limited has officially launched its GitHub Center of Excellence (CoE) in Bengaluru under its ai360 initiative, aiming to empower developers with cutting-edge tools like…
Artificial intelligence is dramatically changing business model: IT bosses
The IT services industry’s business model looks set for a big transformation, with AI disrupting the linear relationship between revenue and employment. The acknowledgement of…
India’s IT biz to grow 6% to $300bn in next FY
Mumbai: India’s technology sector is poised to reach a defining milestone, emerging as a $300 billion powerhouse during the 2025-26 financial year, growing 6% over…
Shift to Social Media in Contact Centers: A New Era of Workforce Management
If you support a contact center, you might have noticed a reduction in headcount across traditional channels like voice, chat, and email. But what does…
The panel discussion -2 emphasizes on the Changing Landscape in 2024 – AI Adoption, How Workforce Management Drives Customer Experience, and Building Organizational Resilience
International WFM Summit 2024 talked about the trending topics with global leaders Global Leaders were part of the panel discussion discussing the trending topic, i.e.…
GWFM International Summit 2024: Roundtable Insights on Agility and the “Why” Behind Change
The GWFM International Summit 2024, held in September 2024 in Bangalore, brought together global leaders, innovators, and workforce management experts to discuss the most pressing…