GWFM is excited to announce that Freshworks has appointed Grace Samson as Vice President of Human Resources, bringing nearly three decades of expertise in building high-performing,…
Dual-vendor models—Competitive (performance rivalry for commodities) vs. Segmentation (specialized depth for complex needs)—plus hybrids (70/30) deliver risk-proofing and innovation. GWFM research reveals 30-50% efficiency gains…
Wipro Limited has officially launched its GitHub Center of Excellence (CoE) in Bengaluru under its ai360 initiative, aiming to empower developers with cutting-edge tools like…
The IT services industry’s business model looks set for a big transformation, with AI disrupting the linear relationship between revenue and employment. The acknowledgement of…
Mumbai: India’s technology sector is poised to reach a defining milestone, emerging as a $300 billion powerhouse during the 2025-26 financial year, growing 6% over…
If you support a contact center, you might have noticed a reduction in headcount across traditional channels like voice, chat, and email. But what does…
International WFM Summit 2024 talked about the trending topics with global leaders Global Leaders were part of the panel discussion discussing the trending topic, i.e.…
The GWFM International Summit 2024, held in September 2024 in Bangalore, brought together global leaders, innovators, and workforce management experts to discuss the most pressing…
CIOs feeling the pressure to deploy successful AI projects have a second concern: that they don’t have the money to pull it off. Ninety percent…
Across industries, organizations are in a relentless race to adapt, driven by economic shifts, cultural evolution, and technological breakthroughs. Yet amid these shifts, one vital…
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