In Part I of my blog on this subject (https://wfmanagement.blogspot.com/2019/10/wfm-teamdepartment-leadership-proactive.html) I spoke about the initial steps that can be taken by a Workforce Management Leader…
Below is an interesting extract taken from the WFManagement Telegram community group – if you have an interest in Workforce Management and are interested in…
This article is must read for any Outsource Vendor management team and outsourced WFM team. Client side WFM team may also find it useful to see the…
In any industry where workforce management principles are applied via a WFM Team/Dept. there is a recognizable difference in the: outputs, turnaround times, and quality…
The following article is a edited re-post (with permission) written by Dan Rickwalder – you can find the original HERE Dan is a WFM consultant who works in customer…
It seems that these days we think and talk about the Xmas and New Year festive period earlier & earlier on in the year. For…
My previous two blogs had a overwhelming response and I would like to thanks the readers for making it very memorable. Most of us in…
In my daily WFM Tip7 (http://bit.ly/2kyHqn8) I wrote People and process before technology. Technology is an enabler for quicker and more accurate plans, but true workforce planning…
It’s time for another mathematical talk!! Couple of weeks back I had explained the mathematical formula of Erlang and how it works. But that was…
I was recently asked to present on this subject. This was actually one of the hardest questions I have ever been asked to answer, because…
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