2019 WFM Spotlight Interview – Guillermo Edén Rangel López
I mentioned in my last blog (CLICK HERE TO READ), that my WFM career to date has introduced me to some truly creative, hardworking and intelligent…
Free Workforce Management Capacity Plan
As I wrote in a previous blog (CLICK HERE TO READ – My workforce planning journey – the early days), like many other workforce planning…
Smoothing Spline – stop messing around and go smart on your time-series method
For those who are long time readers of the blog, you will remember reading some fantastic articles in 2013 by Ger Kool such as Erlang…
The Schedule Triangle
Designing scheduling strategy is not a simple matter, there are many considerations to take into account and it’s often worth taking the time up front…
What the Heck is an FTE?
The following article is an edited re-post (with permission) written by Dan Rickwalder – you can find the original HERE As a baby WFM’er I was having a…
Applying WFM to Outbound
The following article is a re-post (with permission) written by Corey Couger Sewpersad. You can find the original article and others on his linkedin page – I…
Five WFM Things you Have to Do by Hand
The following article is a re-post (with permission) written by Dan Rickwalder – you can find the original HERE Dan is a WFM consultant who works…
Power up your workforce planning career with a strong professional network
Click to join the WhatsApp Group For the busy workforce planning professional, building a professional network is often the last consideration on the list. In…
The Power of One
I think the planning community is acutely aware of the ‘power of one’ upon a plan. However, it continually surprises me how many times an…
Multi-Skilling – Benefits and Drawbacks
In 1776 Adam Smith wrote: “The Greatest improvements in the productive powers of labour seem to have been the effects of the division of labour”.…