10 projects top of mind for IT leaders today
From embracing AI to modernizing infrastructure, IT leaders are focusing more on key business differentiators, risk mitigation, emerging issues, and transforming IT to accelerate change.…
Customizing the Employee Experience for a Diverse Global Workforce
In a globalised world, a one-size-fits- all employee experience won’t work. EX is not a one-time fix; it’s an ongoing journey of listening, adapting, and…
When You Have to Make a Strategic Decision Without Much Data
It’s hard to set a strategic direction in the midst of uncertainty. One persistent problem is that the data to justify a course of action…
The World’s Top 50 Largest Banks
Banks are often among the biggest companies in the world. In this graphic, we list the top 50 banks in the world by consolidated assets, based on…
The Jobs Most Impacted by AI
Large language models (LLMs) and other generative AI tools haven’t been around for very long, but they’re expected to have far-reaching impacts on the way…
No WFH, no Hybrid, let’s get to WFO!
At the recently concluded Nasscom Technology and Leadership Forum summit in Mumbai, K Krithivasan, CEO & MD of TCS made it very clear that WFO…
Uncertainty is inevitable in 2024; do not let it become the enemy of opportunity
One of the themes in our Top Risks for 2024 is The Great Realignment, a dynamic that is laden with risk and opportunity. It is…
10 Types of Innovation: The Art of Discovering a Breakthrough Product
The Art of Discovering Breakthrough Products As venture capitalist Peter Thiel once put it, “competition is for losers.” It’s inevitable that every company must be out…
What Back-Office Managers Can Learn from Hockey
When you hear someone yell “Woo!” in my house that means hockey season is here, and the Boston Bruins just scored. Hockey is fast-paced and…
How To Improve Contact Center Agent Retention
Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter…