Top Ways Tech Can Help With Cutting Contact Centre Costs
Cutting costs is a great way to improve the bottom line, but if done incorrectly, it can have a detrimental impact on service levels and…
Is There a Future of Work with AI?
For the past several years, amid unprecedented rates of hybrid and remote work, the future of work has been a topic of intense conversation among…
A recession will hit next year, hammering stock prices and home values, Wall Street veteran predicts
A recession will strike the US economy next year, pummeling stocks and house prices, a Wall Street veteran has said. Harley Bassman, the managing partner…
Largest ResultsCX Seasonal Ramp Exceeds 100% of AEP Clients’ Conversion Goals
For Managed Medicare health plans, the Annual Enrollment Period (AEP) is vitally important. This window of time, when members choose and switch coverage, determines plans’…
5 Types of Stories Leaders Need to Tell
The historian Doris Kearns Goodwin was once asked what questions she would put to Abraham Lincoln if given the chance. “I feel like a bad…
Leadership In The Age Of AI: Collaborate With Your Competitors
Artificial intelligence (AI) is one the most powerful tools for business competitiveness and differentiation. Alongside the adoption and deployment of automation and machine learning models,…
Innovation: Making Inspiration RoutineIt’s not about brilliance. (Valuable new ideas are the product of hard work and smart, disciplined processes).
First, an observation about the Disney World analogy. P&G relies on innovation to drive growth; and, yes, it has developed a very effective arsenal of…
Organizations today face ten significant shifts. Here’s what to do about them
Business leaders around the world are currently addressing not only economic volatility, geopolitical instability, and the lingering effects of the COVID-19 pandemic but also a range…
Minimum FTE Requirement from Scheduling Perspective
In Contact centers, many times we would come across a situation where the volume is very minimal for some businesses and LOBs. But, these businesses…
How to retain new mothers in the workforce? India Inc bosses feel flexibility, supportive environment can make a difference
Many new mothers have been the victim of the motherhood penalty. Many feeling the three-year-long pandemic squeeze, mothers from around the world have been the…