Occupancy – From a Revenue and Cost Perspective
My previous two blogs had a overwhelming response and I would like to thanks the readers for making it very memorable. Most of us in…
Category: Capacity planning
The Mechanics of Erlang – ASA Model
It’s time for another mathematical talk!! Couple of weeks back I had explained the mathematical formula of Erlang and how it works. But that was…
Free Workforce Management Capacity Plan
As I wrote in a previous blog (CLICK HERE TO READ – My workforce planning journey – the early days), like many other workforce planning…
What the Heck is an FTE?
The following article is an edited re-post (with permission) written by Dan Rickwalder – you can find the original HERE As a baby WFM’er I was having a…
Multi-Skilling – Benefits and Drawbacks
In 1776 Adam Smith wrote: “The Greatest improvements in the productive powers of labour seem to have been the effects of the division of labour”.…
Capacity Planning Basics Part 2 of 2
The following article has been authored by Blair McGavin and is part 2 of a 2 part series. If you missed Capacity Planning Basics Part 1 of…
Capacity Planning Basics Part 1 of 2
The following article has been authored by Blair McGavin and is part 1 of a 2 part series. If you don’t know who Blair is then…
Staffing chat sessions
By Ger Koole In this blog I would like to discuss staffing in other situations than inbound. The Erlang formulas are commonly used for single-skill…