India’s IT biz to grow 6% to $300bn in next FY
Mumbai: India’s technology sector is poised to reach a defining milestone, emerging as a $300 billion powerhouse during the 2025-26 financial year, growing 6% over…
Category: GWFM News
Shift to Social Media in Contact Centers: A New Era of Workforce Management
If you support a contact center, you might have noticed a reduction in headcount across traditional channels like voice, chat, and email. But what does…
GWFM International Summit 2024: Roundtable Insights on Agility and the “Why” Behind Change
The GWFM International Summit 2024, held in September 2024 in Bangalore, brought together global leaders, innovators, and workforce management experts to discuss the most pressing…
6 Powerful People Practices For Leading Through Change
Across industries, organizations are in a relentless race to adapt, driven by economic shifts, cultural evolution, and technological breakthroughs. Yet amid these shifts, one vital…
Speaking truth to power at work
Are you able to constructively challenge your ‘superiors’ at work, or are you feeling subjugated in your role? Businesses thrive when they are made up…
How the CTO of the General Bank of Canada remade the IT department from a service department to a strategic partner. Also, learn why she believes AI’s primary influence in the enterprise will be on culture rather than technology.
Until recently, technology was often seen as a mere expense rather than a catalyst for innovation and business growth. While this perception persists in many…
JPMorgan Chase CEO Jamie Dimon talks about the role of personal responsibility in work-life balance is going viral again.
Dimon said that it is an individual’s responsibility to make time for his personal life, not the responsibility of his or her employers. “It’s your…
When You Have to Make a Strategic Decision Without Much Data
It’s hard to set a strategic direction in the midst of uncertainty. One persistent problem is that the data to justify a course of action…
The World’s Top 50 Largest Banks
Banks are often among the biggest companies in the world. In this graphic, we list the top 50 banks in the world by consolidated assets, based on…
The Jobs Most Impacted by AI
Large language models (LLMs) and other generative AI tools haven’t been around for very long, but they’re expected to have far-reaching impacts on the way…