Minimum FTE Requirement from Scheduling Perspective
In Contact centers, many times we would come across a situation where the volume is very minimal for some businesses and LOBs. But, these businesses…
In Contact centers, many times we would come across a situation where the volume is very minimal for some businesses and LOBs. But, these businesses…
Many new mothers have been the victim of the motherhood penalty. Many feeling the three-year-long pandemic squeeze, mothers from around the world have been the…
Hey there, planning wizards! Are you ready to take your WFM game to the next level? If you’re anything like us at weWFM, you understand…
Sreekanth Arimanithaya, Global Talent and Enablement Services Leader of EY GDS interacted with us for an episode of the People Matters Podcast to discuss the…
President and CEO of Hinduja Global Solutions (HGS) APAC Pushkar Misra is passionate about the value of cultivating a “family-like” atmosphere within the customer experience…
These are certainly turbulent times. With the pandemic wreaking havoc on one side and other vagaries surfacing, it is indeed a time for reflecting and…
Hello, Welcome All. In this article we will look at the different Models of Time Series forecasting which can be done for the data analysis.…
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