Minimum FTE Requirement from Scheduling Perspective
In Contact centers, many times we would come across a situation where the volume is very minimal for some businesses and LOBs. But, these businesses…
Category: GWFM News
How to retain new mothers in the workforce? India Inc bosses feel flexibility, supportive environment can make a difference
Many new mothers have been the victim of the motherhood penalty. Many feeling the three-year-long pandemic squeeze, mothers from around the world have been the…
How Automation ChatGPT boosts the Workforce Capacity Planning
Hey there, planning wizards! Are you ready to take your WFM game to the next level? If you’re anything like us at weWFM, you understand…
Sreekanth Arimanithaya of EY GDS on the ‘Great Divide’ between culture & compensation
Sreekanth Arimanithaya, Global Talent and Enablement Services Leader of EY GDS interacted with us for an episode of the People Matters Podcast to discuss the…
How to achieve organisational success by ensuring that employee voices are heard and encouraged
President and CEO of Hinduja Global Solutions (HGS) APAC Pushkar Misra is passionate about the value of cultivating a “family-like” atmosphere within the customer experience…
Is pay raise the right way to retain talent?
These are certainly turbulent times. With the pandemic wreaking havoc on one side and other vagaries surfacing, it is indeed a time for reflecting and…
Introduction to Time Series Forecasting
Hello, Welcome All. In this article we will look at the different Models of Time Series forecasting which can be done for the data analysis.…
Three Types of Exponential Smoothing
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Demands to increase wages in Philippines seen as untimely
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…
Goldman Sachs leads U.S. banks in return to office
Global companies’ Covid war rooms are working around the clock as the number of distress calls from employees seeking help — many of whom have bee…